I am having trouble signing into Westpac Online banking. I have tried all the usual remedies with no luck
Westpac keep telling me it is the fault of my browser. While I was trying safe mode, deleting the cookies and cache etc. I came across this bit of odd information -
Westpac have been telling me for two months that it is Firefox's fault, but I don't see how, given that it has always worked before. Finding this data makes me think the problem is Westpac's fault but they just keep saying the same old thing - use another browser. Well I don't want to! I have visual difficulties and my Firefox is heavily customised to account for that.
What is actually happening is that when I enter my information on the log In Page: https://banking.westpac.com.au/wbc/banking/handler?TAM_OP=login&logout=false then click on the sign in button the screne goes white like it is going to log in and then the sign in page comes back up without the information I had entered.
Is there any thing you can do to help me?
Yours Sincerely, Ms Jacq Felis.
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If I haven't been clear , the problem still happens in Safe Mode. I have also tried shutting down and restarting with no luck!
Also try another version of Firefox (Beta, Dev, or Nightly) https://www.mozilla.org/en-US/firefox/channel/desktop. Make sure to install in a different directory from the current install.
What security software are you running?
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