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Unable to delete cookies/cache due to gray button

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Cannot delete cookies nor cache due to a grayish button. First it works fine, after a few hours, buttons are gray.

Also sync seems not to work anymore when this happens.

Cannot delete cookies nor cache due to a grayish button. First it works fine, after a few hours, buttons are gray. Also sync seems not to work anymore when this happens.
已附加屏幕截图

由Your_mother于修改

所有回复 (11)

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delete

由Your_mother于修改

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The buttons aren't available until it finishes calculating the size of all the website storage. What is the size reported when it works the first time?

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You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works, you can transfer files from a previously used profile to the new profile, but be careful not to copy corrupted files to avoid carrying over problems.

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Thank you for your replies.

1) If I restart the browser: it works fine, I delete the cache every day, the may be around 0,5GB +/- an an average day.

2) Suddenly the become gray/unselectable.

3) They stay gray, even after a few days until I restart the browser.

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Are there any errors in the Browser Console (Ctrl+Shift+J) when opening about:preferences?

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile. Make sure you stay signed out of your sync account when testing.

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Didn't test it with a new profile but I'm quite sure it won't happen with a new profile. I want to try a solution with the existing profile.

May it be related to extensions? Normally they shouldn't be able to intervene with superior process such as about:preferences or about:config, no?

I don't know if its correlated but I also observed that some messages in my (over the web, FF) e-mail account are unrendered.

*** aboutsync:  starting up ext_bootstrap.js:16

TypeError: linkMap is undefined

   Links_onLinkChanged resource://gre/modules/NewTabUtils.sys.mjs:2003
   PlacesProvider__callObservers resource://gre/modules/NewTabUtils.sys.mjs:697
   handlePlacesEvents resource://gre/modules/NewTabUtils.sys.mjs:679

NewTabUtils.sys.mjs:699:19 TypeError: linkMap is undefined

   Links_onLinkChanged resource://gre/modules/NewTabUtils.sys.mjs:2003
   PlacesProvider__callObservers resource://gre/modules/NewTabUtils.sys.mjs:697
   handlePlacesEvents resource://gre/modules/NewTabUtils.sys.mjs:679

NewTabUtils.sys.mjs:699:19 Sync encountered an error - see about:sync-log for the log file. 5 policies.sys.mjs:974:15 <empty string> 2 Sync encountered an error - see about:sync-log for the log file. 2 policies.sys.mjs:974:15 remote-troubleshooting error message. No Such Channel WebChannelParent.sys.mjs:90:13 Sync encountered an error - see about:sync-log for the log file. policies.sys.mjs:974:15 remote-troubleshooting error message. No Such Channel WebChannelParent.sys.mjs:90:13 Downloads: Downloads button cannot be found. 2 downloads.js:605 Attempt to override an existing message: "main-context-menu-strip-on-share-link". preview/stripOnShare.ftl Attempt to override an existing message: "text-action-strip-on-share". preview/stripOnShare.ftl Attempt to override an existing message: "main-context-menu-strip-on-share-link". preview/stripOnShare.ftl Attempt to override an existing message: "text-action-strip-on-share". preview/stripOnShare.ftl Attempt to override an existing message: "main-context-menu-strip-on-share-link". preview/stripOnShare.ftl Attempt to override an existing message: "text-action-strip-on-share". preview/stripOnShare.ftl Attempt to override an existing message: "main-context-menu-strip-on-share-link". preview/stripOnShare.ftl Attempt to override an existing message: "text-action-strip-on-share". preview/stripOnShare.ftl Attempt to override an existing message: "main-context-menu-strip-on-share-link". preview/stripOnShare.ftl Attempt to override an existing message: "text-action-strip-on-share". preview/stripOnShare.ftl Attempt to override an existing message: "main-context-menu-strip-on-share-link". preview/stripOnShare.ftl Attempt to override an existing message: "text-action-strip-on-share". preview/stripOnShare.ftl Attempt to override an existing message: "main-context-menu-strip-on-share-link". preview/stripOnShare.ftl Attempt to override an existing message: "text-action-strip-on-share". preview/stripOnShare.ftl TypeError: can't convert undefined to object background.js:2:506266

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{

 "application": {
   "name": "Firefox",
   "osVersion": "Darwin 18.7.0 Darwin Kernel Version 18.7.0: Tue Jun 22 19:37:08 PDT 2021; root:xnu-4903.278.70~1/RELEASE_X86_64",
   "version": "115.9.1esr",
   "buildID": "20240321223417",
   "distributionID": "mozilla-mac-eol-esr115",
   "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:109.0) Gecko/20100101 Firefox/115.0",
   "safeMode": false,
   "memorySizeBytes": 25769803776,
   "diskAvailableBytes": 13703958528,
   "updateChannel": "esr",
   "supportURL": "https://support.mozilla.org/1/firefox/115.9.1/Darwin/de/",
   "osTheme": "",
   "rosetta": false,
   "numTotalWindows": 27,
   "numFissionWindows": 27,
   "numRemoteWindows": 27,
   "fissionAutoStart": true,
   "fissionDecisionStatus": "enabledByDefault",
   "remoteAutoStart": true,
   "policiesStatus": 0,
   "keyLocationServiceGoogleFound": true,
   "keySafebrowsingGoogleFound": true,
   "keyMozillaFound": true
 },
 "securitySoftware": {
   "registeredAntiVirus": "",
   "registeredAntiSpyware": "",
   "registeredFirewall": ""
 },
 "environmentVariables": {
   "MOZ_CRASHREPORTER_EVENTS_DIRECTORY": "/Users/.../Library/Application Support/Firefox/Profiles/..../crashes/events",
   "MOZ_CRASHREPORTER_RESTART_ARG_1": "",
   "MOZ_CRASHREPORTER_DATA_DIRECTORY": "/Users/chox/Library/Application Support/Firefox/Crash Reports",
   "MOZ_CRASHREPORTER_PING_DIRECTORY": "/Users/chox/Library/Application Support/Firefox/Pending Pings",
   "MOZ_CRASHREPORTER_STRINGS_OVERRIDE": "/Applications/Browser/Firefox.app/Contents/Resources/browser/crashreporter-override.ini",
   "MOZ_LAUNCHED_CHILD": "",
   "MOZ_APP_SILENT_START": "",
   "XRE_PROFILE_PATH": "",
   "XRE_PROFILE_LOCAL_PATH": "",
   "XRE_START_OFFLINE": "",
   "XRE_BINARY_PATH": "",
   "XRE_RESTARTED_BY_PROFILE_MANAGER": ""
 },
 "modifiedPreferences": {
   "accessibility.browsewithcaret": true,
   "accessibility.force_disabled": 1,
   "accessibility.typeaheadfind": true,
   "accessibility.typeaheadfind.flashBar": 0,
   "browser.cache.disk.amount_written": 354261,
   "browser.cache.disk.capacity": 1048576,
   "browser.cache.disk.filesystem_reported": 1,
   "browser.cache.disk.hashstats_reported": 1,
   "browser.cache.disk.smart_size.first_run": false,
   "browser.cache.disk.smart_size.use_old_max": false,
   "browser.cache.disk.telemetry_report_ID": 70,
   "browser.cache.frecency_experiment": 2,
   "browser.contentblocking.category": "custom",
   "browser.download.folderList": 0,
   "browser.places.smartBookmarksVersion": 8,
   "browser.search.region": "DK",
   "browser.search.suggest.enabled": false,
   "browser.sessionstore.upgradeBackup.latestBuildID": "20240321223417",
   "browser.sessionstore.warnOnQuit": true,
   "browser.startup.homepage_override.mstone": "ignore",
   "browser.startup.homepage": "about:blank",
   "browser.startup.page": 3,
   "browser.tabs.crashReporting.sendReport": false,
   "browser.tabs.firefox-view.ui-state.tab-pickup.open": true,
   "browser.urlbar.quicksuggest.migrationVersion": 2,
   "browser.urlbar.tipShownCount.searchTip_redirect": 3,
   "browser.urlbar.tipShownCount.searchTip_onboard": 4,
   "browser.urlbar.timesBeforeHidingSuggestionsHint": 0,
   "browser.urlbar.resultGroups": "{\"children\":[{\"maxResultCount\":1,\"children\":[{\"group\":\"heuristicTest\"},{\"group\":\"heuristicExtension\"},{\"group\":\"heuristicSearchTip\"},{\"group\":\"heuristicOmnibox\"},{\"group\":\"heuristicEngineAlias\"},{\"group\":\"heuristicBookmarkKeyword\"},{\"group\":\"heuristicAutofill\"},{\"group\":\"heuristicPreloaded\"},{\"group\":\"heuristicTokenAliasEngine\"},{\"group\":\"heuristicFallback\"}]},{\"group\":\"extension\",\"availableSpan\":5},{\"flexChildren\":true,\"children\":[{\"children\":[{\"flexChildren\":true,\"children\":[{\"flex\":2,\"group\":\"formHistory\"},{\"flex\":4,\"group\":\"remoteSuggestion\"}]},{\"group\":\"tailSuggestion\"}],\"flex\":2},{\"group\":\"generalParent\",\"children\":[{\"availableSpan\":3,\"group\":\"inputHistory\"},{\"flexChildren\":true,\"children\":[{\"flex\":1,\"group\":\"remoteTab\"},{\"flex\":2,\"group\":\"general\"},{\"flex\":2,\"group\":\"aboutPages\"},{\"flex\":1,\"group\":\"preloaded\"}]},{\"group\":\"inputHistory\"}],\"flex\":1}]}]}",
   "browser.urlbar.suggest.bookmark": false,
   "browser.urlbar.placeholderName": "DuckDuckGo",
   "browser.urlbar.quicksuggest.scenario": "history",
   "browser.urlbar.suggest.openpage": false,
   "browser.urlbar.placeholderName.private": "DuckDuckGo",
   "browser.urlbar.searchSuggestionsChoice": true,
   "browser.urlbar.tipShownCount.tabToSearch": 2,
   "doh-rollout.doorhanger-decision": "UIDisabled",
   "doh-rollout.home-region": "CH",
   "doh-rollout.balrog-migration-done": true,
   "doh-rollout.doneFirstRun": true,
   "doh-rollout.doorhanger-shown": true,
   "doh-rollout.skipHeuristicsCheck": false,
   "dom.enable_performance": false,
   "dom.enable_performance_navigation_timing": false,
   "dom.enable_performance_observer": false,
   "dom.enable_resource_timing": false,
   "dom.event.clipboardevents.enabled": false,
   "dom.ipc.multiOptOut": 1,
   "dom.security.https_only_mode_ever_enabled": true,
   "extensions.formautofill.addresses.enabled": false,
   "extensions.formautofill.addresses.usage.hasEntry": false,
   "extensions.formautofill.creditCards.used": 3,
   "extensions.formautofill.heuristics.enabled": false,
   "extensions.lastAppVersion": "115.9.1",
   "font.internaluseonly.changed": false,
   "idle.lastDailyNotification": 1712183334,
   "media.gmp-gmpopenh264.lastUpdate": 1690912245,
   "media.gmp-manager.buildID": "20240321223417",
   "media.gmp-manager.lastEmptyCheck": 1711967160,
   "media.gmp-gmpopenh264.version": "2.3.2",
   "media.gmp-manager.lastCheck": 1711967160,
   "media.gmp-gmpopenh264.abi": "x86_64-gcc3",
   "media.gmp-gmpopenh264.hashValue":

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"c649bfa20c48406ccbae1917d7478773cd5250ef995828b58cc56cc4db0a3c7ce3f89eb187bd1b3d26cda0e5e65322b710cfd66a2953adeea0e4361c51488add",

   "media.benchmark.vp9.fps": 111,
   "media.benchmark.vp9.versioncheck": 5,
   "media.eme.enabled": false,
   "media.gmp-gmpopenh264.enabled": false,
   "media.gmp-gmpopenh264.lastDownload": 1690912245,
   "media.gmp-gmpopenh264.lastInstallStart": 1690912244,
   "media.gmp-widevinecdm.lastDownload": 1672941407,
   "media.gmp-widevinecdm.lastInstallStart": 1672941404,
   "media.gmp.storage.version.observed": 1,
   "media.peerconnection.enabled": false,
   "media.videocontrols.picture-in-picture.video-toggle.has-used": true,
   "network.captive-portal-service.enabled": false,
   "network.cookie.cookieBehavior": 3,
   "network.cookie.prefsMigrated": true,
   "network.dns.disablePrefetch": true,
   "network.http.speculative-parallel-limit": 0,
   "network.predictor.cleaned-up": true,
   "network.predictor.enabled": false,
   "network.prefetch-next": false,
   "network.trr.blocklist_cleanup_done": true,
   "network.trr.custom_uri": "https://doh.applied-privacy.net/query",
   "places.database.lastMaintenance": 1711924138,
   "places.history.expiration.transient_current_max_pages": 113319,
   "plugin.disable_full_page_plugin_for_types": "application/pdf",
   "privacy.purge_trackers.last_purge": "1712096934514",
   "privacy.res": "",
   "privacy.purge_trackers.date_in_cookie_database": "1711988793994537",
   "privacy.trackingprotection.cryptomining.enabled": false,
   "privacy.userContext.extension": "{60f82f00-9ad5-4de5-b31c-b16a47c51558}",
   "privacy.sanitize.pending": "[{\"id\":\"newtab-container\",\"itemsToClear\":[],\"options\":{}}]",
   "privacy.socialtracking.notification.lastShown": "1573307798106",
   "privacy.clearOnShutdown.cache": false,
   "privacy.clearOnShutdown.cookies": false,
   "privacy.clearOnShutdown.downloads": false,
   "privacy.clearOnShutdown.formdata": false,
   "privacy.clearOnShutdown.history": false,
   "privacy.clearOnShutdown.sessions": false,
   "privacy.cpd.downloads": false,
   "privacy.cpd.formdata": false,
   "privacy.cpd.history": false,
   "privacy.cpd.sessions": false,
   "privacy.firstparty.isolate": true,
   "privacy.history.custom": true,
   "privacy.resistFingerprinting": true,
   "privacy.sanitize.didShutdownSanitize": true,
   "privacy.socialtracking.notification.counter": 1,
   "privacy.socialtracking.notification.enabled": false,
   "privacy.spoof_english": 1,
   "privacy.trackingprotection.enabled": true,
   "privacy.trackingprotection.introCount": 20,
   "privacy.trackingprotection.socialtracking.enabled": true,
   "privacy.userContext.enabled": true,
   "privacy.userContext.longPressBehavior": 2,
   "privacy.userContext.ui.enabled": true,
   "security.sandbox.plugin.tempDirSuffix": "666a4d5c-2c4c-9e4a-920c-7ca45c113010",
   "security.sandbox.content.tempDirSuffix": "f5e729c2-9377-6c40-842b-b946af1a3ed9",
   "security.family_safety.mode": 0,
   "security.remote_settings.crlite_filters.checked": 1658663321,
   "security.remote_settings.intermediates.checked": 1658343835,
   "security.tls.version.enable-deprecated": true,
   "security.xfocsp.errorReporting.automatic": true,
   "services.sync.declinedEngines": "addons",
   "services.sync.lastPing": 1712241255,
   "services.sync.lastSync": "Thu Apr 04 2024 19:36:15 GMT+0200 (Mitteleuropäische Sommerzeit)",
   "services.sync.engine.addons": false,
   "services.sync.engine.creditcards": true,
   "services.sync.engine.prefs.modified": false,
   "signon.autofillForms": false,
   "signon.importedFromSqlite": true,
   "signon.management.page.breach-alerts.enabled": false,
   "signon.management.page.sort": "last-changed",
   "signon.suggestImportCount": 0,
   "signon.usage.hasEntry": true,
   "signon.usage.lastUsed": 1608135690,
   "storage.vacuum.last.places.sqlite": 1710186921,
   "storage.vacuum.last.content-prefs.sqlite": 1710535015,
   "storage.vacuum.last.index": 2,
   "webgl.disab

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      • aboutsync: starting up ext_bootstrap.js:16

TypeError: linkMap is undefined

   Links_onLinkChanged resource://gre/modules/NewTabUtils.sys.mjs:2003
   PlacesProvider__callObservers resource://gre/modules/NewTabUtils.sys.mjs:697
   handlePlacesEvents resource://gre/modules/NewTabUtils.sys.mjs:679

NewTabUtils.sys.mjs:699:19

   PlacesProvider__callObservers resource://gre/modules/NewTabUtils.sys.mjs:699
   handlePlacesEvents resource://gre/modules/NewTabUtils.sys.mjs:679

TypeError: linkMap is undefined

   Links_onLinkChanged resource://gre/modules/NewTabUtils.sys.mjs:2003
   PlacesProvider__callObservers resource://gre/modules/NewTabUtils.sys.mjs:697
   handlePlacesEvents resource://gre/modules/NewTabUtils.sys.mjs:679

NewTabUtils.sys.mjs:699:19

   PlacesProvider__callObservers resource://gre/modules/NewTabUtils.sys.mjs:699
   handlePlacesEvents resource://gre/modules/NewTabUtils.sys.mjs:679

Sync encountered an error - see about:sync-log for the log file. 5 policies.sys.mjs:974:15

   resetFileLog resource://services-sync/policies.sys.mjs:974

<empty string> 2 Sync encountered an error - see about:sync-log for the log file. 2 policies.sys.mjs:974:15

   resetFileLog resource://services-sync/policies.sys.mjs:974

remote-troubleshooting error message. No Such Channel WebChannelParent.sys.mjs:90:13

   _sendErrorEventToContent resource://gre/actors/WebChannelParent.sys.mjs:90
   receiveMessage resource://gre/actors/WebChannelParent.sys.mjs:46

Sync encountered an error - see about:sync-log for the log file. policies.sys.mjs:974:15

   resetFileLog resource://services-sync/policies.sys.mjs:974

remote-troubleshooting error message. No Such Channel WebChannelParent.sys.mjs:90:13

   _sendErrorEventToContent resource://gre/actors/WebChannelParent.sys.mjs:90
   receiveMessage resource://gre/actors/WebChannelParent.sys.mjs:46

Downloads: Downloads button cannot be found. 2 downloads.js:605 remote-troubleshooting error message. No Such Channel WebChannelParent.sys.mjs:90:13

   _sendErrorEventToContent resource://gre/actors/WebChannelParent.sys.mjs:90
   receiveMessage resource://gre/actors/WebChannelParent.sys.mjs:46

Can't start recording from event type: paste UrlbarController.sys.mjs:770:15

   start resource:///modules/UrlbarController.sys.mjs:770
   startQuery resource:///modules/UrlbarInput.sys.mjs:1549
   _on_paste resource:///modules/UrlbarInput.sys.mjs:3678
   handleEvent resource:///modules/UrlbarInput.sys.mjs:560

NotFoundError: No such JSWindowActor 'DevToolsFrame' 60 Error: Connection closed, pending request to server6.conn0.watcher19, type watchTargets failed

Request stack: request@resource://devtools/shared/protocol/Front.js:300:14 generateRequestMethods/</frontProto[name]@resource://devtools/shared/protocol/Front/FrontClassWithSpec.js:47:19 startListening@resource://devtools/shared/commands/target/target-command.js:484:35 _updateBrowserToolboxScope@resource://devtools/shared/commands/target/target-command.js:147:12 onChange@resource://devtools/client/framework/components/ChromeDebugToolbar.js:87:28 invokeGuardedCallbackImpl@resource://devtools/client/shared/vendor/react-dom.js:74:10 invokeGuardedCallback@resource://devtools/client/shared/vendor/react-dom.js:111:29 invokeGuardedCallbackAndCatchFirstError@resource://devtools/client/shared/vendor/react-dom.js:125:25 executeDispatch@resource://devtools/client/shared/vendor/react-dom.js:346:42 executeDispatchesInOrder@resource://devtools/client/shared/vendor/react-dom.js:365:20 executeDispatchesAndRelease@resource://devtools/client/shared/vendor/react-dom.js:462:29 executeDispatchesAndReleaseTopLevel@resource://devtools/client/shared/vendor/react-dom.js:470:10 forEachAccumulated@resource://devtools/client/shared/vendor/react-dom.js:442:9 runEventsInBatch@resource://devtools/client/shared/vendor/react-dom.js:598:21 runExtractedEventsInBatch@resource://devtools/client/shared/vendor/react-dom.js:606:19 handleTopLevel@resource://devtools/client/shared/vendor/react-dom.js:4272:30 batchedUpdates$1@resource://devtools/client/shared/vendor/react-dom.js:15752:12 batchedUpdates@resource://devtools/client/shared/vendor/react-dom.js:1882:12 dispatchEvent@resource://devtools/client/shared/vendor/react-dom.js:4351:19 interactiveUpdates$1/<@resource://devtools/client/shared/vendor/react-dom.js:15803:14 unstable_runWithPriority@resource://devtools/client/shared/vendor/react.js:617:12 interactiveUpdates$1@resource://devtools/client/shared/vendor/react-dom.js:15802:12 interactiveUpdates@resource://devtools/client/shared/vendor/react-dom.js:1901:10 dispatchInteractiveEvent@resource://devtools/client/shared/vendor/react-dom.js:4328:21 Front.js:106:23 </p>

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Anything?

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updated firefox browser for windows 10 Desktop

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