Firefox will not load pages / connect to internet
Starting a few weeks ago, firefox would not load any accounts via https://login.microsoftonline.com/ one one of my Macs.
I was running the latest version 121.xx on MAC 12.7.2
Nothing would fix the site issue, so I tried re-installing and refreshing Firefox. Followed all the troubleshooting steps.
Now firefox is completely broken. Tried creating a new profile. Running in safe mode, etc.
It sometimes will load pages, but extremely slow. But generally is unusable.
Firefox works on my other macs just fine (Profile uses sync with those machines)
Safari and Chrome work perfectly fine. No malware. No ISP issues. No firewall.
Please advise a fix or I guess I will delete everything firefox related.
所有回复 (13)
Also disabled all extensions, etc. Already use the default theme. Tried older version of firefox, tried Firefox Extended Support Release and that did not work either.
Try changing DNS over HTTPS (DoH) to "Off" or "Max Protection" and in Connection Settings change "Use system proxy settings" to "No proxy".
Thank you for the reply.
This morning when I opened firefox to make these changes, it does nothing like there is no internet. "The connection has timed out" page appears.
Then after having the program open for about 5 minutes, load a website and it magically connects to the internet and appears to work fine. DNS was set to 'default' and proxy was set to 'Use system proxy settings'. Changed as you suggested, firefox appears to work normal. However, as soon as the you quit the program / restart it - it is back to the 5 minute delay before working again.
Additionally, I I try to login to https://login.microsoftonline.com/ , firefox essentially is back to pretending there is no internet and eventually I get the mac spinning wheel and have to quit. The get the Mozilla Crash Reporter popup.
Again, restart firefox and same process, open and no connection, then a few minutes later it works.
Finally, I noticed in my account, I see firefox logins on all 3 of my machines, but in this case for this computer it shows 5 instances of firefox open. Checking the profile folder I have 3 profiles for whatever reason.
Boot the computer in Windows Safe Mode with network support to see if that has effect.
Sorry, but if you read the issue I am only using Macs.
Again, all other browsers work fine. It’s not an internet issue but a firefox issue.
Please use https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac to start your mac in safe mode
gt0279a said
firefox essentially is back to pretending there is no internet and eventually I get the mac spinning wheel and have to quit. The get the Mozilla Crash Reporter popup.
Visit about:crashes in the address bar, submit any recent pending crash reports and share the report IDs here.
zeroknight said
gt0279a said
firefox essentially is back to pretending there is no internet and eventually I get the mac spinning wheel and have to quit. The get the Mozilla Crash Reporter popup.Visit about:crashes in the address bar, submit any recent pending crash reports and share the report IDs here.
Please see below:
Submitted Crash Reports Report ID Date Submitted bp-0cad6240-6993-48ce-8226-6ee3e0240115 1/15/24, 1:20 PM
bp-70e2e4c8-94a7-4c4d-a066-11cca0240115 1/15/24, 1:20 PM
bp-f6246a94-1372-44c1-9a4c-9a1040240113 1/13/24, 11:19 AM
bp-53adcd87-2700-42ae-aad5-34c4d0240113 1/12/24, 7:24 PM
bp-c7e38204-d96e-4f50-b37b-23f060240112 1/12/24, 10:44 AM
Thanks again for the replies.
I Booted in mac safe mode and Firefox has the same behavior. Other browsers connect no problem.
Firefox will not load pages. Then after about 5 minutes of being open, try again and pages will load.
由gt0279a于
Any other options?
There is still a delay for firefox to connect to the internet when opened. Trying to login to any microsoft account crashes the browser.
I did download firefox on another computer (Mac) and it works fine on that machine, so it has to be something related to firefox + this computer running mac os 12.7.2
Modified preferences from about:config:
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20240108143603 browser.startup.homepage_override.mstone 121.0.1 browser.startup.lastColdStartupCheck 1705517130 browser.toolbars.bookmarks.visibility always browser.uiCustomization.state {"placements":{"widget-overflow-fixed-list":[],"unified-extensions-area":["gmailnoads_mywebber_com-browser-action","adblockultimate_adblockultimate_net-browser-action"],"nav-bar":["back-button","forward-button","stop-reload-button","customizableui-special-spring1","urlbar-container","customizableui-special-spring2","save-to-pocket-button","downloads-button","fxa-toolbar-menu-button","unified-extensions-button"],"TabsToolbar":["firefox-view-button","tabbrowser-tabs","new-tab-button","alltabs-button"],"PersonalToolbar":["personal-bookmarks"]},"seen":["save-to-pocket-button","developer-button","gmailnoads_mywebber_com-browser-action","adblockultimate_adblockultimate_net-browser-action"],"dirtyAreaCache":["nav-bar","unified-extensions-area","TabsToolbar","PersonalToolbar"],"currentVersion":20,"newElementCount":2} browser.urlbar.placeholderName Google browser.urlbar.quicksuggest.migrationVersion 2 browser.urlbar.quicksuggest.scenario history datareporting.healthreport.uploadEnabled false 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extensions.webextensions.ExtensionStorageIDB.migrated.adblockultimate@adblockultimate.net true extensions.webextensions.ExtensionStorageIDB.migrated.gmailnoads@mywebber.com true extensions.webextensions.ExtensionStorageIDB.migrated.screenshots@mozilla.org true extensions.webextensions.uuids 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HELLO?
There is no support for this issue?
I guess there is no support for firefox. great.
You can test older versions with mozregression to find when it first broke which may help identify the problem.