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Lost All History, Passwords, Bookmarks

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I have attempted to restore my bookmarks from the Manage Bookmarks tab using Restore and selecting the available option (only 1 available), but it fails to restore my bookmarks. I lost history and passwords as well. I am running Firefox 104.0.2 on a 2015 Apple Macbook Pro. This is also the case on my 2018 Apple Macbook Pro as well.

 Also cannot restore from Old Firefox Data that is on my Desktop.
 I rarely use the 2018 Macbook, so this must be due to a software update of some sort since it is effecting both machines.
I have attempted to restore my bookmarks from the Manage Bookmarks tab using Restore and selecting the available option (only 1 available), but it fails to restore my bookmarks. I lost history and passwords as well. I am running Firefox 104.0.2 on a 2015 Apple Macbook Pro. This is also the case on my 2018 Apple Macbook Pro as well. Also cannot restore from Old Firefox Data that is on my Desktop. I rarely use the 2018 Macbook, so this must be due to a software update of some sort since it is effecting both machines.

所有回复 (1)

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Sorry to hear about this problem. In the "Old Firefox Data" folder, how old are the files? This folder is populated when you use the Firefox Refresh feature (sometimes called a tune-up), it's not updated at other times.

Since you only found 1 bookmark backup on the Restore menu, this probably isn't your normal Firefox profile. To check other profiles:

If you haven't already, could you close out of Firefox and do a normal shutdown and restart of your Mac to complete any pending updates and release any file locks.

If Firefox again starts up without your data, could you check whether your stuff is available in a different profile, as follows:

Profile Manager Page

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

This page should list at least one profile and could list many. (Each profile has two folders and one or more buttons. Do not use any Remove buttons!)

The profile that Firefox is currently using will have this:

This is the profile in use and it cannot be deleted.

Do you have any other profile(s) listed on this page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.

If it isn't what you want, simply close that new window.

If it IS what you want, back on the about:profiles page, click the Set as default profile button for that profile so Firefox uses it automatically at the next startup.

Any progress so far, or do we need to keep looking for your data in some other places?

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