搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Firefox not working or reacting to anything

  • 1 个回答
  • 1 人有此问题
  • 10 次查看
  • 最后回复者为 FredMcD

more options

My browser is not reacting (at all) to any website input and I can't even reach the settings page. I just see a blank page and the turning wheel is not loading or reacting. I checked the firewall. No problems there. My other browser is working fine. I reinstalled and freshened up Mozilla firefox.

My browser is not reacting (at all) to any website input and I can't even reach the settings page. I just see a blank page and the turning wheel is not loading or reacting. I checked the firewall. No problems there. My other browser is working fine. I reinstalled and freshened up Mozilla firefox.

被采纳的解决方案

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

Install both 32-bit and 64-bit "Visual Studio 2015, 2017 and 2019" downloads, (x86: vc_redist.x86.exe and x64: vc_redist.x64.exe) from https://support.microsoft.com/help/2977003/the-latest-supported-visual-c-downloads

You may not need the latter (32-bit version) if you use 64-bit Firefox. You may have to reboot the computer.

定位到答案原位置 👍 1

所有回复 (1)

more options

选择的解决方案

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

Install both 32-bit and 64-bit "Visual Studio 2015, 2017 and 2019" downloads, (x86: vc_redist.x86.exe and x64: vc_redist.x64.exe) from https://support.microsoft.com/help/2977003/the-latest-supported-visual-c-downloads

You may not need the latter (32-bit version) if you use 64-bit Firefox. You may have to reboot the computer.