Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Error on every page

  • 9 个回答
  • 1 人有此问题
  • 19 次查看
  • 最后回复者为 ijones_fall12

更多选项

I keep getting errors on pages like Secure Connection Failed

An error occurred during a connection to www.amazon.com. SSL received a malformed Alert record.

Error code: SSL_ERROR_RX_MALFORMED_ALERT

I have HTTPS only mode turned off but it keeps setting everything to https.

{

 "application": {
   "name": "Firefox",
   "osVersion": "Windows_NT 10.0 19043",
   "version": "92.0.1",
   "buildID": "20210922161155",
   "distributionID": "",
   "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0",
   "safeMode": false,
   "updateChannel": "release",
   "supportURL": "https://support.mozilla.org/1/firefox/92.0.1/WINNT/en-US/",
   "osTheme": "",
   "numTotalWindows": 1,
   "numFissionWindows": 0,
   "numRemoteWindows": 1,
   "launcherProcessState": 0,
   "fissionAutoStart": false,
   "fissionDecisionStatus": "disabledByDefault",
   "remoteAutoStart": true,
   "policiesStatus": 1,
   "keyLocationServiceGoogleFound": true,
   "keySafebrowsingGoogleFound": true,
   "keyMozillaFound": true
 },
 "securitySoftware": {
   "registeredAntiVirus": "Avast Antivirus",
   "registeredAntiSpyware": "",
   "registeredFirewall": "Avast Antivirus"
 },
 "processes": {
   "remoteTypes": {
     "web": 5,
     "extension": 1,
     "privilegedabout": 1,
     "prealloc": 1,
     "gpu": 1
   },
   "maxWebContentProcesses": 8
 },
 "environmentVariables": {
   "MOZ_CRASHREPORTER_DATA_DIRECTORY": "C:\\Users\\madwo\\AppData\\Roaming\\Mozilla\\Firefox\\Crash Reports",
   "MOZ_CRASHREPORTER_EVENTS_DIRECTORY": "C:\\Users\\madwo\\AppData\\Roaming\\Mozilla\\Firefox\\Crash Reports\\events",
   "MOZ_CRASHREPORTER_PING_DIRECTORY": "C:\\Users\\madwo\\AppData\\Roaming\\Mozilla\\Firefox\\Pending Pings",
   "MOZ_CRASHREPORTER_RESTART_ARG_0": "C:\\Program Files\\Mozilla Firefox\\firefox.exe",
   "MOZ_CRASHREPORTER_STRINGS_OVERRIDE": "C:\\Program Files\\Mozilla Firefox\\browser\\crashreporter-override.ini"
 },
 "lockedPreferences": {
   "fission.autostart.session": false,
   "security.enterprise_roots.enabled": true
 },
 "media": {
   "currentAudioBackend": "wasapi",
   "currentMaxAudioChannels": 2,
   "currentPreferredSampleRate": 48000,
   "audioOutputDevices": [
     
 "addons": [
   {
     "name": "AdBlocker for YouTube™",
     "type": "extension",
     "version": "0.3.4",
     "isActive": true,
     "id": "jid1-q4sG8pYhq8KGHs@jetpack"
   },
   {
     "name": "AdBlocker Ultimate",
     "type": "extension",
     "version": "3.7.11",
     "isActive": true,
     "id": "adblockultimate@adblockultimate.net"
   },
   {
     "name": "Amazon.com",
     "type": "extension",
     "version": "1.3",
     "isActive": true,
     "id": "amazondotcom@search.mozilla.org"
   },
   {
     "name": "Avast AntiTrack Premium",
     "type": "extension",
     "version": "1.6",
     "isActive": true,
     "id": "antitrack@avast.com"
   },
   {
     "name": "Bing",
     "type": "extension",
     "version": "1.3",
     "isActive": true,
     "id": "bing@search.mozilla.org"
   },
   {
     "name": "DuckDuckGo",
     "type": "extension",
     "version": "1.1",
     "isActive": true,
     "id": "ddg@search.mozilla.org"
   },
   {
     "name": "eBay",
     "type": "extension",
     "version": "1.3",
     "isActive": true,
     "id": "ebay@search.mozilla.org"
   },
   {
     "name": "Google",
     "type": "extension",
     "version": "1.1",
     "isActive": true,
     "id": "google@search.mozilla.org"
   },
   {
     "name": "Hoxx VPN Proxy",
     "type": "extension",
     "version": "3.11.0",
     "isActive": true,
     "id": "@hoxx-vpn"
   },
   {
     "name": "Touch VPN - Secure and unlimited VPN proxy",
     "type": "extension",
     "version": "4.2.1",
     "isActive": true,
     "id": "touch-vpn@anchorfree.com"
   },
   {
     "name": "Video Downloader Prime",
     "type": "extension",
     "version": "0.2.5",
     "isActive": true,
     "id": "jid1-i6dUGvCrz2WZu8@jetpack"
   },
   {
     "name": "Video DownloadHelper",
     "type": "extension",
     "version": "7.6.0",
     "isActive": true,
     "id": "{b9db16a4-6edc-47ec-a1f4-b86292ed211d}"
   },
   {
     "name": "Watch2Gether",
     "type": "extension",
     "version": "8.1",
     "isActive": true,
     "id": "{6ea0a676-b3ef-48aa-b23d-24c8876945fb}"
   },
   {
     "name": "Wikipedia (en)",
     "type": "extension",
     "version": "1.1",
     "isActive": true,
     "id": "wikipedia@search.mozilla.org"
   }
 ],
 "features": [
   {
     "name": "DoH Roll-Out",
     "version": "2.0.0",
     "id": "doh-rollout@mozilla.org"
   },
   {
     "name": "Firefox Screenshots",
     "version": "39.0.1",
     "id": "screenshots@mozilla.org"
   },
   {
     "name": "Form Autofill",
     "version": "1.0.1",
     "id": "formautofill@mozilla.org"
   },
   {
     "name": "Picture-In-Picture",
     "version": "1.0.0",
     "id": "pictureinpicture@mozilla.org"
   },
   {
     "name": "Web Compatibility Interventions",
     "version": "25.4.0",
     "id": "webcompat@mozilla.org"
   },
   {
     "name": "WebCompat Reporter",
     "version": "1.4.2",
     "id": "webcompat-reporter@mozilla.org"
   }
 ],
 "normandy": {
   "addonStudies": [],
   "prefRollouts": [],
   "prefStudies": [],
   "nimbusExperiments": [],
   "remoteConfigs": []
 },
 "modifiedPreferences": {}

}

I keep getting errors on pages like Secure Connection Failed An error occurred during a connection to www.amazon.com. SSL received a malformed Alert record. Error code: SSL_ERROR_RX_MALFORMED_ALERT I have HTTPS only mode turned off but it keeps setting everything to https. { "application": { "name": "Firefox", "osVersion": "Windows_NT 10.0 19043", "version": "92.0.1", "buildID": "20210922161155", "distributionID": "", "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0", "safeMode": false, "updateChannel": "release", "supportURL": "https://support.mozilla.org/1/firefox/92.0.1/WINNT/en-US/", "osTheme": "", "numTotalWindows": 1, "numFissionWindows": 0, "numRemoteWindows": 1, "launcherProcessState": 0, "fissionAutoStart": false, "fissionDecisionStatus": "disabledByDefault", "remoteAutoStart": true, "policiesStatus": 1, "keyLocationServiceGoogleFound": true, "keySafebrowsingGoogleFound": true, "keyMozillaFound": true }, "securitySoftware": { "registeredAntiVirus": "Avast Antivirus", "registeredAntiSpyware": "", "registeredFirewall": "Avast Antivirus" }, "processes": { "remoteTypes": { "web": 5, "extension": 1, "privilegedabout": 1, "prealloc": 1, "gpu": 1 }, "maxWebContentProcesses": 8 }, "environmentVariables": { "MOZ_CRASHREPORTER_DATA_DIRECTORY": "C:\\Users\\madwo\\AppData\\Roaming\\Mozilla\\Firefox\\Crash Reports", "MOZ_CRASHREPORTER_EVENTS_DIRECTORY": "C:\\Users\\madwo\\AppData\\Roaming\\Mozilla\\Firefox\\Crash Reports\\events", "MOZ_CRASHREPORTER_PING_DIRECTORY": "C:\\Users\\madwo\\AppData\\Roaming\\Mozilla\\Firefox\\Pending Pings", "MOZ_CRASHREPORTER_RESTART_ARG_0": "C:\\Program Files\\Mozilla Firefox\\firefox.exe", "MOZ_CRASHREPORTER_STRINGS_OVERRIDE": "C:\\Program Files\\Mozilla Firefox\\browser\\crashreporter-override.ini" }, "lockedPreferences": { "fission.autostart.session": false, "security.enterprise_roots.enabled": true }, "media": { "currentAudioBackend": "wasapi", "currentMaxAudioChannels": 2, "currentPreferredSampleRate": 48000, "audioOutputDevices": [ "addons": [ { "name": "AdBlocker for YouTube™", "type": "extension", "version": "0.3.4", "isActive": true, "id": "jid1-q4sG8pYhq8KGHs@jetpack" }, { "name": "AdBlocker Ultimate", "type": "extension", "version": "3.7.11", "isActive": true, "id": "adblockultimate@adblockultimate.net" }, { "name": "Amazon.com", "type": "extension", "version": "1.3", "isActive": true, "id": "amazondotcom@search.mozilla.org" }, { "name": "Avast AntiTrack Premium", "type": "extension", "version": "1.6", "isActive": true, "id": "antitrack@avast.com" }, { "name": "Bing", "type": "extension", "version": "1.3", "isActive": true, "id": "bing@search.mozilla.org" }, { "name": "DuckDuckGo", "type": "extension", "version": "1.1", "isActive": true, "id": "ddg@search.mozilla.org" }, { "name": "eBay", "type": "extension", "version": "1.3", "isActive": true, "id": "ebay@search.mozilla.org" }, { "name": "Google", "type": "extension", "version": "1.1", "isActive": true, "id": "google@search.mozilla.org" }, { "name": "Hoxx VPN Proxy", "type": "extension", "version": "3.11.0", "isActive": true, "id": "@hoxx-vpn" }, { "name": "Touch VPN - Secure and unlimited VPN proxy", "type": "extension", "version": "4.2.1", "isActive": true, "id": "touch-vpn@anchorfree.com" }, { "name": "Video Downloader Prime", "type": "extension", "version": "0.2.5", "isActive": true, "id": "jid1-i6dUGvCrz2WZu8@jetpack" }, { "name": "Video DownloadHelper", "type": "extension", "version": "7.6.0", "isActive": true, "id": "{b9db16a4-6edc-47ec-a1f4-b86292ed211d}" }, { "name": "Watch2Gether", "type": "extension", "version": "8.1", "isActive": true, "id": "{6ea0a676-b3ef-48aa-b23d-24c8876945fb}" }, { "name": "Wikipedia (en)", "type": "extension", "version": "1.1", "isActive": true, "id": "wikipedia@search.mozilla.org" } ], "features": [ { "name": "DoH Roll-Out", "version": "2.0.0", "id": "doh-rollout@mozilla.org" }, { "name": "Firefox Screenshots", "version": "39.0.1", "id": "screenshots@mozilla.org" }, { "name": "Form Autofill", "version": "1.0.1", "id": "formautofill@mozilla.org" }, { "name": "Picture-In-Picture", "version": "1.0.0", "id": "pictureinpicture@mozilla.org" }, { "name": "Web Compatibility Interventions", "version": "25.4.0", "id": "webcompat@mozilla.org" }, { "name": "WebCompat Reporter", "version": "1.4.2", "id": "webcompat-reporter@mozilla.org" } ], "normandy": { "addonStudies": [], "prefRollouts": [], "prefStudies": [], "nimbusExperiments": [], "remoteConfigs": [] }, "modifiedPreferences": {} }

由ijones_fall12于修改

所有回复 (9)

更多选项

Hey there!

What you wrote is really long! Could you please shorten it to the bare minimum so that we can solve the exact issue?

Thanks!

Kind regards,

Bithiah

更多选项

How is that?

更多选项

ssl_error_rx_malformed_alert https://support.mozilla.org/en-US/questions/1024043 I used the Malwarebytes Anti-Malware, and it worked perfectly, it solved my problemProblem . . .


There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

Websites don't load - troubleshoot and fix error messages

http://kb.mozillazine.org/Error_loading_websites

What do the security warning codes mean

更多选项

So I have turned off all my avast and checked it again. Now it says it was secured by google and every page is still https.

Secure Connection Failed

An error occurred during a connection to gaming.amazon.com. PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

由ijones_fall12于修改

更多选项

Web search: https://www.bing.com/search?q=pr_end_of_file_error

radi.stoyanov said Turns out the option DNS over HTTPS is what caused the problem.

jamesafuf123 said https://support.mozilla.org/en-US/questions/1264659#answer-1237475 my ISP was blocking sites like that

cor-el said This usually means that Firefox wasn't able to find a cipher suites to use to connect to this server and reached the end of the list. There can be two possibilities: one is that the server is outdated and doesn't support modern cipher suites, another might be that the server only supports a few cipher suites and Firefox doesn't support any of these.

You can check your browser and possibly compare this with the server setup. https://www.ssllabs.com/ssltest/viewMyClient.html

更多选项

Does it make a difference of you do not use a VPN (or proxy) if you normally use this ?

更多选项

Let me try to vpn or proxy.

更多选项

It does the same thing with a vpn.

更多选项

I will say it seems to only have started after Avast updated it for me however I have tried completely removing it and it doesn't help.