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Difficulty Updating Mozilla VPN to latest Windows 10 Version

  • 1 个回答
  • 1 人有此问题
  • 14 次查看
  • 最后回复者为 MagsMoz

alanpeter
alanpeter
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Mozilla VPN wasn't connecting for the past couple of days, giving a "Background service error Restore. Clicking restore had no effect.

I signed out of the vpn and when I signed back it said I needed an update. Tried to update, but it there was no indication that it completed. So I went to the mozilla vpn website and there is no obvious way to get the latest version. You are only prompted to subscribe. very frustrating and inconvenient.

I finally found the download link (https://vpn.mozilla.org/vpn/download) in one of the support posts where someone else was having the same issue (https://support.mozilla.org/en-US/questions/1325704).

I downloaded and installed the newest version and it is now working.

I like the mozilla vpn. Updating to the newest version shouldn't be so difficult.

Mozilla VPN wasn't connecting for the past couple of days, giving a "Background service error '''Restore'''''. Clicking restore had no effect. I signed out of the vpn and when I signed back it said I needed an update. Tried to update, but it there was no indication that it completed. So I went to the mozilla vpn website and there is no obvious way to get the latest version. You are only prompted to subscribe. very frustrating and inconvenient. I finally found the download link (https://vpn.mozilla.org/vpn/download) in one of the support posts where someone else was having the same issue (https://support.mozilla.org/en-US/questions/1325704). I downloaded and installed the newest version and it is now working. I like the mozilla vpn. Updating to the newest version shouldn't be so difficult.
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所有回复 (1)

MagsMoz
MagsMoz
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Hi there,

thank you for making us aware of this, we value your time and feedback!

It can happen from time to time that files get corrupted and a soft reset of the VPN should fix the issue. You can download updates from: vpn.mozilla.org

If you run into any problems you can always contact us directly via the app, we will be happy to look into this and assist with steps on how to resolve a potential problem.

Thank you!