搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Unable to receive email from att.net

  • 5 个回答
  • 2 人有此问题
  • 67 次查看
  • 最后回复者为 atErik

more options

Recently I was required to change my password for my att.net account (sbcglobal.net email). After that I cannot receive emails from that account. Thunderbird is able to retrieve emails from my google email, but not the att.net account. I keep receiving the attached message.

I have tried resetting the password under "Saved Passwords" without success. I have verified using the same incoming and outgoing server as before. Also tried going back to att.net and changing the password back to the original without success. When I contacted ATT they seemed to indicate that the server settings were correct. I even tried to remove the account and entering it again in Thunderbird.

There is a lot of useful information available that users have submitted, however with my limited understanding the suggestions haven't solved the problem. It seems that the problem is with the account settings within Thunderbird, but can't seem to find it. Any help would be appreciated.

Recently I was required to change my password for my att.net account (sbcglobal.net email). After that I cannot receive emails from that account. Thunderbird is able to retrieve emails from my google email, but not the att.net account. I keep receiving the attached message. I have tried resetting the password under "Saved Passwords" without success. I have verified using the same incoming and outgoing server as before. Also tried going back to att.net and changing the password back to the original without success. When I contacted ATT they seemed to indicate that the server settings were correct. I even tried to remove the account and entering it again in Thunderbird. There is a lot of useful information available that users have submitted, however with my limited understanding the suggestions haven't solved the problem. It seems that the problem is with the account settings within Thunderbird, but can't seem to find it. Any help would be appreciated.
已附加屏幕截图

由NoahSUMO于修改

被采纳的解决方案

You have to delete the password from Saved Passwords in Options, restart TB, and enter a secure mail key that's created on the AT&T site:

https://support.mozilla.org/en-US/questions/1316825

定位到答案原位置 👍 1

所有回复 (5)

more options

Same with me but my provider is IINet.com. My mail stopped in Thunderbird on 11/26/20 Exactly all folders. I called iinet and they said that with new security updates done by iinet, Thunderbird would no longer work. It sounded like he had had this same call several times but I almost wonder if he was just pushing me off as he really had no answer and did not want to bother.

I am now forced to look for yet another email provider to try and access this 30 year old account.

由NoahSUMO于修改

more options

选择的解决方案

You have to delete the password from Saved Passwords in Options, restart TB, and enter a secure mail key that's created on the AT&T site:

https://support.mozilla.org/en-US/questions/1316825

more options

Thank you so much. I spent so much time trying on my own. Your response was perfect. I really appreciate users like yourself to take time to respond and especially to offer complete solutions.

more options

Can someone help me with the way to create a secure mail key? I need some step by step instruction. Thnak You

more options