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Lost all account details

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I've lost access to one of my Firefox (sync) accounts. I used 2FA, but I changed my phone... I would really like to have this account back, as it's my main account. Is there any possibility? I do not receive Firefox e-mails on the connected mail address... I could however connect this mail address to Firefox monitor on my other account. That mail did come through... I'm lost...

所有回复 (5)

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Matthew Thomas said

Hello, You should be able to reset your password by following these instructions: https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information#w_iaove-forgotten-my-firefox-account-password-ae-how-do-i-reset-it

Unfortunately, after that the problem starts... After resetting my password it asks for a six digit code (the 2FA). I do not receive this on my new phone.

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Hello,

If you have access to any device that you have currently logged in to your Firefox account, you can disable 2Factor from there: https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication#w_i-lost-my-two-step-authentication-device-but-i-have-another-logged-in-device

Otherwise, I'm afraid you are out of luck. There is no option to disable 2factor without access to the account. I understand that this is annoying.

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Thanks again, but again a nogo... Because I changed the password, I have to re-login at all other devices. I'm in a catch-22... Well... I won't die...;-)

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Can't Mozilla kill the account completely, so I can re-use the same mail account...???