Windows 10 已于2025年10月14日停止支持。如果您正在使用 Windows 10,参见 这篇文章

Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解
已存档

Firefox may be stuck on restart after an update

FredMcD 已回复
Ashford

I updated Firefox manually on my Windows 7 computer. The update downloaded quickly and then I clicked on the restart Firefox button. A window came up saying that Firefox was restarting. It's been around 2 hours and nothing has changed. The blue circle is still spinning. My computer is not frozen. I closed down a different program.

I was wondering...

How long should I wait before I decide that it is stuck and will never restart? How should I attempt to shut down Firefox if it is stuck? My first inclination is through Task Manager. After I get Firefox shut down, do I just attempt to restart it as normal?

Thanks for your assistance!

I updated Firefox manually on my Windows 7 computer. The update downloaded quickly and then I clicked on the restart Firefox button. A window came up saying that Firefox was restarting. It's been around 2 hours and nothing has changed. The blue circle is still spinning. My computer is not frozen. I closed down a different program. I was wondering... How long should I wait before I decide that it is stuck and will never restart? How should I attempt to shut down Firefox if it is stuck? My first inclination is through Task Manager. After I get Firefox shut down, do I just attempt to restart it as normal? Thanks for your assistance!

所有回复 (3)

Yes, use the Task Manager, then

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Thanks for getting back to me.

I gave up waiting because I wanted my computer back. I closed the window that said Firefox was restarting by clicking on the x in the corner. Firefox was running perfectly fine so I closed it normally. When I opened Firefox back up, a small window popped up indicating it was updating and after about a minute, Firefox started no problem. I meant to update this post that I'd solved it myself, but got side tracked by another issue.

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.