Windows 10 已于2025年10月14日停止支持。如果您正在使用 Windows 10，参见 这篇文章。

Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解
话题已关闭并存档。 如果需要帮助请提出新问题。
Locked 已存档

Trusteer doesnt work with Firefox Version 54-see info from Trusteer below

Firefox 疑难解答
mjbrm replied 9 年前
HarleyBob
HarleyBob

Please be advised that IBM Trusteer Rapport currently does not support Firefox 54. Rapport cannot protect web sessions performed in unsupported browsers and its icon might not appear in these browsers.

The issue is currently being investigated by our company experts and we expect it to be resolved in a future release of Rapport. Unfortunately, at the current stage of the investigation we do not have a definitive time frame for resolution.

As a temporary workaround, you may use Internet Explorer or Google Chrome for online banking.

In addition, please be advised that, on Windows operating systems, IBM Trusteer Rapport supports Firefox 32-bit versions only. Support for Firefox 64-bit on Windows OS may be incorporated in future releases of Rapport, but unfortunately there are no immediate plans of this kind.

We apologize for the inconvenience and will happily notify you once a permanent solution for Firefox 54 (32-bit) is available.

Sincerely,

Alex R Tier 1 Support Representative Trusteer, IBM Security Systems

Please be advised that IBM Trusteer Rapport currently does not support Firefox 54. Rapport cannot protect web sessions performed in unsupported browsers and its icon might not appear in these browsers. The issue is currently being investigated by our company experts and we expect it to be resolved in a future release of Rapport. Unfortunately, at the current stage of the investigation we do not have a definitive time frame for resolution. As a temporary workaround, you may use Internet Explorer or Google Chrome for online banking. In addition, please be advised that, on Windows operating systems, IBM Trusteer Rapport supports Firefox 32-bit versions only. Support for Firefox 64-bit on Windows OS may be incorporated in future releases of Rapport, but unfortunately there are no immediate plans of this kind. We apologize for the inconvenience and will happily notify you once a permanent solution for Firefox 54 (32-bit) is available. Sincerely, Alex R Tier 1 Support Representative Trusteer, IBM Security Systems

所有回复 (1)

mjbrm
mjbrm
  • 版主

LOL, when IBM releases an update for Trusteer on time with Firefox updates, let me know.

Locking as off-topic and just because it's a well known fact that IBM can't be bothered to release an update on time.

由mjbrm于修改