Changing password - Try again in 15 mins after 1 attempt
I tried to change my firefox account's password - after just entering the new password once, (and i didn't even enter my old password in incorrectly, everything was correct) I get an error message : You've tried too many times. Try again in 15 minutes.
How can I have tried too many times by entering everything correctly the first time?!
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Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to.
Type about:preferences<Enter> in the address bar.
- Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe websites. Are there any problems?
Then restart.
Thanks for reporting this Zendaur, it sounds like the rate-limiting is being overly aggressive here.
One explanation may be that you're on a shared IP address, and someone else on the same address also recently logged tried to log in, perhaps entering their password incorrectly and causing that IP address to get rate-limited.