Firefox crashes even from safe mode
firefox crash even from safe mode. so can not use firefox any more.
crash id: bp-b4b77eef-0451-4501-b540-946572160913
AdapterDeviceID: 0x0000 AdapterSubsysID: 00000000 AdapterVendorID: 0x0000 AvailablePageFile: 2308755456 AvailablePhysicalMemory: 415952896 AvailableVirtualMemory: 1906245632 BIOS_Manufacturer: Phoenix Technologies, LTD BlockedDllList: BreakpadReserveAddress: 72089600 BreakpadReserveSize: 67108864 BuildID: 20151216175450 CrashTime: 1473781471 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1456530497 Notes: AdapterVendorID: 0x0000, AdapterDeviceID: 0x0000, AdapterSubsysID: 00000000, AdapterDriverVersion:
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 103 StartupTime: 1473781469 SystemMemoryUsePercentage: 60 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151216175450","version":"43.0.1","vendor":"Mozilla","platformVersion":"43.0.1","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":1014,"virtualMaxMB":2048,"isWow64":false,"cpu":{"count":2,"cores":1,"vendor":"GenuineIntel","family":15,"model":6,"stepping":4,"l2cacheKB":2048,"l3cacheKB":null,"speedMHz":3000,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3"]},"os":{"name":"Windows_NT","version":"5.1","servicePackMajor":3,"servicePackMinor":0,"installYear":2010,"locale":"en-US"},"hdd":{"profile":{"model":"ST3808110AS","revision":"3.AAE"},"binary":{"model":"ST3808110AS","revision":"3.AAE"},"system":{"model":"ST3808110AS","revision":"3.AAE"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":null,"vendorID":"0x0000","deviceID":"0x0000","subsysID":"00000000","RAM":null,"driver":"RDPDD","driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1024,"screenHeight":768,"refreshRate":42,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"blocked"},"d2d":{"status":"unavailable","version":"1.0"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":317440,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false,"browser.startup.homepage":"<user-set>"}},"profile":{}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 3106967552 TotalPhysicalMemory: 1063694336 TotalVirtualMemory: 2147352576 URL: Vendor: Mozilla Version: 43.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2EFADF67-38B1-4055-85C4-10BD199B9365}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2EFADF67-38B1-4055-85C4-10BD199B9365}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{E0EF08AE-9BD4-4B9C-93BF-6F91169877DD}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{E0EF08AE-9BD4-4B9C-93BF-6F91169877DD}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A2732D05-6A2F-43C2-8E29-7E69479DEEFB}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A2732D05-6A2F-43C2-8E29-7E69479DEEFB}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
所有回复 (3)
Exact same here. Firefox stuck in crash reported loops so consequently not useable!
Crash ID: bp-0e4ec8c7-3e2d-48d0-8968-d59102160913 Crash ID: bp-0ed5751c-bbbf-4f80-be4f-e38072160913 Crash ID: bp-1c220a8b-4d80-43b3-9ad4-b1bd52160913 Crash ID: bp-3f694c12-2b73-4a0d-b32a-78c662160913 Crash ID: bp-4d22ee03-d7a2-4f4b-8932-8514b2160913
hi oliverwu, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US
@boardtc: you are having the same issue, but since you are on windows 7 you should use a different download link for firefox 48.0.2: https://www.mozilla.org/en-US/firefox/all/
Thanks, @Philipp, that worked. All extensions were lost but not the end of the world.