搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

When I downloaded the latest update it corrupted my inbox and I lost the content of every email in my inbox prior to that date (7/6/16), how do I fix?

  • 1 个回答
  • 2 人有此问题
  • 6 次查看
  • 最后回复者为 christ1

more options

I downloaded an update on 7/6/16 and immediately lost the content of every email in the inbox prior to that date. They are still showing in the inbox but when I open them they have no content. Has anyone experienced this problem? Any ideas on how to get my message content back?

I downloaded an update on 7/6/16 and immediately lost the content of every email in the inbox prior to that date. They are still showing in the inbox but when I open them they have no content. Has anyone experienced this problem? Any ideas on how to get my message content back?

所有回复 (1)

more options

This has got nothing to do with the update.

It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird