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Persistent crashes when pinching to zoom on Firefox Android

When using Firefox on Android for a while, attempting to use pinch to zoom on a web site will cause Android to crash, as in the screen will go black, the G logo animation… (kàsi)

When using Firefox on Android for a while, attempting to use pinch to zoom on a web site will cause Android to crash, as in the screen will go black, the G logo animation will appear, and I'll be sent back to the lock screen. It's not just the app that crashes. It doesn't seem to be a full reboot as that takes longer and starts with a different animation, but some part of Android is restarting.

It's consistent but not predictable. Pinch to zoom will work on one site fine and then crash on the same site later. It seems to be a resource issue as it's unlikely to happen on a fresh instance and it becomes more likely the longer you've been using Firefox.

This has been happening for several months, since at least July. It's happened both on my old Pixel 6 Pro and my new Pixel 9 Pro. It's happened on both Android 14 and 15.

I eventually found out I could go to Settings > About Firefox > Crashes and get some debugging info, but I don't know what to do with it. I currently have 15 crashes between now and Oct 16th which all say:

java.lang.RuntimeException: Adding window failed

Clicking Share to get more info on the latest one adds:

java.lang.RunetimeException: Adding window failed

at android.view.ViewRootImpl.setView(ViewRootImpl.java:1618)
at android.view.WindowManager.Global.addView(WindowManagerGlobal.java:442)
at android.view.WindowManagerImpl.addView(WindowManagerImpl.java:158)
at android.app.Dialog.show(Dialog.java:352)
[...]

Caused by: android.os.DeadObjectException

at android.os.BinderProxy.transactNative(NativeMethod)
at android.os.BinderProxy.transact(BinderProxy.java:568)
at android.view.IWindowSession$Stub$Proxy.addToDisplayAsUser(IWindowSession.java:1305)
at android.view.ViewRootImpl.setView(ViewRootImpl.java:1596)
... 18 more

I don't know what to do with this info. Should I file a Bugzilla report with just this? The GUID associated with the most recent one is 7a5e5497-bb62-4e3c-94fc-5c63c51d0830. I can't look it up in crash-stats.mozilla.org. Or should I assume all crash reports are automatically received? I'd still like to be able to have a Bugzilla bug to watch for progress.

Asked by gregvalure 6 àwọn ọjọ́ tó kọjá

Last reply by gregvalure 1 ọjọ́ tó kọjá

Web sites not working properly

Hello, Why some websites aren't working properly with Firefox but does with others? Here are two websites that I have issues with: https://bell.ca (Home internet secti… (kàsi)

Hello,

Why some websites aren't working properly with Firefox but does with others?

Here are two websites that I have issues with:

https://bell.ca (Home internet section, can't scroll) https://cogeco.ca (Business internet section, can't scroll)

Guillaume

Asked by Guillaume Soucy 2 àwọn ọjọ́ tó kọjá

Last reply by Guillaume Soucy 2 àwọn ọjọ́ tó kọjá

Multilanguage issues

Since Firefox nowdays is Multilanguage,but the downside is that when I choose one language( let us say English- UK or US). Every time I visit any site it automaticly ass… (kàsi)

Since Firefox nowdays is Multilanguage,but the downside is that when I choose one language( let us say English- UK or US).

Every time I visit any site it automaticly associate every site as if I were in England( or US). This also include ( based on my search history) that it also via default search for English websites. Since lagre multilanguage corporations have local websites as well.


But however in older versions it never had this issues. However for me it's quite disturbing( annoying). Since I myself live in Sweden( and isn't so interested of what happends in the states or england) Can some one please change( make correction).

Asked by tompa09 3 àwọn ọjọ́ tó kọjá

Last reply by Eiernase 2 àwọn ọjọ́ tó kọjá

minimum zoom too big

Hi. Websites suddenly are too zoomed in and I didn't change anything - not intentionally. The zoom function works but fully zoomed out is too big. This is only in Firefox… (kàsi)

Hi. Websites suddenly are too zoomed in and I didn't change anything - not intentionally. The zoom function works but fully zoomed out is too big. This is only in Firefox and not the other browsers.

Asked by Brad Jones 2 àwọn ọjọ́ tó kọjá

Unwanted jump to search bar

While browsing on various websites, as I scroll down, suddenly the on screen keyboard appears and the cursor is on the website's search bar. it is very annoying, and even… (kàsi)

While browsing on various websites, as I scroll down, suddenly the on screen keyboard appears and the cursor is on the website's search bar. it is very annoying, and even if I click out of it, it goes back to the search bar and the keyboard pops up again.

This happens on two tablets that I own, both android, Galaxy Tabs of different ages.

Asked by dbpmorgan 3 àwọn ọjọ́ tó kọjá

scaling on all websites is way too big

I have a Tablet which I use for everything and I often need to browse and use websites. One day all websites were suddenly completely off in scaing. It's like I am browsi… (kàsi)

I have a Tablet which I use for everything and I often need to browse and use websites. One day all websites were suddenly completely off in scaing. It's like I am browsing on my phone, but only looking at the top third of the website. I don't thing that I have changed any settings as it was just like that the next day.

it's exhausting and seriously disruptive

Asked by nicolas55 4 àwọn ọjọ́ tó kọjá

Last reply by tompa09 3 àwọn ọjọ́ tó kọjá

firefox for android on Samsung Mobile

Following update to 133 I am having problems displaying drop down menus. When selecting a received Email on fastmail.com there used to be a drop down menu at top of scree… (kàsi)

Following update to 133 I am having problems displaying drop down menus. When selecting a received Email on fastmail.com there used to be a drop down menu at top of screen with options to delete, move, etc. This menu is not in the displayed area on screen; i found it once by scrolling screen but then lost the Email selection.

Asked by davidscott20 4 àwọn ọjọ́ tó kọjá

android screen zoomed in (large text print) when I am on the web.

For the last few days when I am on the web using Firefox, my android screen is displaying large print - like it is zoomed in. There is no way to fix this. Assuming this i… (kàsi)

For the last few days when I am on the web using Firefox, my android screen is displaying large print - like it is zoomed in. There is no way to fix this. Assuming this is a result of your last fix/update. This needs to be addressed. This is not an issue with any other browser

Asked by joanneburgess 6 àwọn ọjọ́ tó kọjá

Last reply by TyDraniu 4 àwọn ọjọ́ tó kọjá

Browser has gone nuts!

My Firefox for Android has gone nuts. Everything shows in tiny fonts and all formatting has been lost. By that I mean that entire web pages are now showing where previous… (kàsi)

My Firefox for Android has gone nuts. Everything shows in tiny fonts and all formatting has been lost. By that I mean that entire web pages are now showing where previously only pertinent sections were showing.

I've attached a screen shot of my Yahoo email page. Previously only the inbox showed with 20 emails to a page. Now the whole page shows. I have no idea what changed, or what I inadvertently changed, to get this result.

Asked by dave1310 6 àwọn ọjọ́ tó kọjá

Last reply by TyDraniu 4 àwọn ọjọ́ tó kọjá

empreinte ou schéma d'authentification de la section "mots de passe" non reconnus

Bonjour, J'avais depuis de nombreuses années installé le navigateur Firefox sur mon smartphone. J'avais, parallèlement, activé la synchronisation sur les divers appareil… (kàsi)

Bonjour, J'avais depuis de nombreuses années installé le navigateur Firefox sur mon smartphone. J'avais, parallèlement, activé la synchronisation sur les divers appareils sur lesquels Firefox était installé. La recherche des mots de passe dans mon smartphone (système d'exploitation Androïd) s'exécutait sans problème, que ce soit en utilisant l'empreinte ou le schéma d'authentification. Depuis 1 mois, sans raisons apparentes, je n'ai plus accès au module de mots de passe. L'authentification ne permet pas l'ouverture de la section pour faire apparaitre la liste des mots de passe, et l'empreinte qui le permettait après de multiples tentatives, pendant une certaine période, est désormais sans effet. Pourriez vous me communiquer quelles pourraient être les causes de ce phénomène et comment réparer ce dysfonctionnement. J'ai déjà essayé de désinstaller et réinstaller l'application Firefox sans résultats. Je vous remercie du concours que vous voudrez bien m'apporter. Cordialement.

Asked by Ph L 4 àwọn ọjọ́ tó kọjá

Stuck in Desktop Mode

Hi, my browser on my tablet keeps making all tabs stuck in desktop mode with no way to turn it off. It started happening today when it updated to the latest Firefox Andro… (kàsi)

Hi, my browser on my tablet keeps making all tabs stuck in desktop mode with no way to turn it off. It started happening today when it updated to the latest Firefox Android 133. The desktop mode toggle is set to off, and when I click it it still is set to off and it's still in Desktop mode. When I copy the URL to another tab I can turn desktop mode off, but that gets reset to on whenever the browser is killed in the background.

I've tried force closing the app and clearing cache, any help would be appreciated.

Asked by Syer10 1 ọ̀sẹ̀ tó kọjá

Last reply by sidereal316 4 àwọn ọjọ́ tó kọjá

enable javascript

The site (which I have used before on this phone) now tells me I must have Javascript enabled. I have looked through SUPPORT and I see 44 other inquiries on this topic b… (kàsi)

The site (which I have used before on this phone) now tells me I must have Javascript enabled. I have looked through SUPPORT and I see 44 other inquiries on this topic but no answers. HELP!

Asked by jackbeasley802 5 àwọn ọjọ́ tó kọjá

Last reply by cor-el 4 àwọn ọjọ́ tó kọjá

  • Ti yanjú

Firefox app. Everything is in destop site mode even though it's turned off. The mode doesn't wanna turn on and it stays in destop site mode. it's stuck

Even though destop site mode in the pull down menu on the right is turned off it's affecting my site like it's turned on. I also can't turn it on to turn it off since it … (kàsi)

Even though destop site mode in the pull down menu on the right is turned off it's affecting my site like it's turned on. I also can't turn it on to turn it off since it just stays off when I click on it. Also I'm not sure if this helps but everything now opens as a destop site instead of phone site when I open something new.

Asked by gjgjn1004 4 àwọn ọjọ́ tó kọjá

Answered by gjgjn1004 4 àwọn ọjọ́ tó kọjá

  • Ti yanjú

Horizontal menu on a web site changed suddenly, no change made to web site

Hello! A web site I frequent, livebyliving.org, has a menu structure running horizontally across the top of the pages. Each option has a pull-down sub-menu. Yesterday af… (kàsi)

Hello!

A web site I frequent, livebyliving.org, has a menu structure running horizontally across the top of the pages. Each option has a pull-down sub-menu. Yesterday afternoon or evening that menu turned into the three bar menu icon in the upper corner of the pages and the horizontal menu disappeared. When I click the three bar icon the entire menu structure is displayed vertically.

Firefox on my Android tablet was updated November 26. I used the site in question numerous times since that update and the menu was displayed correctly. It displayed correctly yesterday morning, Nov 29. In the evening, when I went to use the site, the menu behavior had changed. I also note the change when using my Android phone. The last Android update for my tablet was February 6, 2023.

I tested with Chrome and Google today and they display the menu correctly so it seems as if something specific to Firefox changed yesterday.

I've attached three screen shots. The first is the correct behavior with the horizontal menu. The second image shows the same page with the changed menu presentation. The third image shows the sub-menu presentation after whatever changed.

Any thoughts would be most appreciated!

Asked by Ed Robb 6 àwọn ọjọ́ tó kọjá

Answered by Ed Robb 6 àwọn ọjọ́ tó kọjá

new page won't load

when I type in the address bar to go to a new page, the new page either doesn't load at all or loads briefly then goes back to the page that was previously loaded in that… (kàsi)

when I type in the address bar to go to a new page, the new page either doesn't load at all or loads briefly then goes back to the page that was previously loaded in that tab. the only way to go to a new page is to open a new tab (or close all tabs then open tab 1). is this how it's supposed to work? because this isn't how any browser has ever worked LOL. if it's not expected, how do I fix it?

apologies if already asked but I didn't see it.

Asked by bexb615 6 àwọn ọjọ́ tó kọjá

Default font size too small using Google Search.

Suddenly when using Google on my tablet the search results have become too small to read I see no way of adjusting this apart. from zooming with my fingers. I have playe… (kàsi)

Suddenly when using Google on my tablet the search results have become too small to read I see no way of adjusting this apart. from zooming with my fingers. I have played with accessiblity settings and reinstalled without success. Other sites seem OK and Chrome works well too. I see from the various support forums that this has happened regularly in the past but no one comes up with a good answer. I don't want to dump Firefox.

Asked by David Hardy 6 àwọn ọjọ́ tó kọjá