Firefox Community Forum

Hello Mozilla Support Team,

I am reaching out regarding my Firefox account. The email currently associated with my account no longer exists, and I am unable to receive verification codes or reset my password.

I would like to request assistance to update my account settings and, if possible, add a secondary backup email to ensure I can access my account in the future. Please add the following secondary email:

team@aboveallpersonnel.com

I can provide any information needed to verify ownership of the account, including:

Approximate account creation date

Linked devices

Sync history or other identifying information

Thank you very much for your help. I look forward to your guidance on how to proceed so I can regain full access to my Firefox account.

We’re experiencing intermittent OCSP issues where all our internal sites fail to validate certificates. The problem appears random and sometimes resolves by simply closing and reopening Firefox.

One of your forums mentions disabling OCSP checking via the UI, but that option is no longer available in the latest version (147.0.1).

We’ve temporarily disabled it via about:config by setting security.OCSP.enabled to false.

Is there a permanent way to disable OCSP checking that can be enforced via Group Policy (GPO)?

Hi,

Today I was suprised to see that my shortcuts were deleted so i tried to fix it, but instead i somehow deleted my profile which had everything, is there a way to bring it back?

Windows Defender is blocking Yandex.Ru, which is not even been tried to be access from. It showed in the Event Viewer that firefox.exe tried to reach Yandex.ru. Why is Firefox trying to reach there? There are no extensions apart from Firefox Multi-Account Containers installed.

Please advice.

I posted a question in here two days ago because my firefox wouldnt open anymore i got a follow up answer telling me to give the crash id but never got a follow up after i sent it . i tried shuffling between profiles and in the end got it working but today my pc had a crash while firefox was open and it had to restart when i tried to open firefox its as if i just installed it and i dont have any backups to be honest i tried checking the appdata folder and there is a profile folder that seems big enough that it might be mine but it doesnt seem like firefox is reading it for some reason i tried switching the data in the profile folder that firefox is considering but it didnt work .

Today following a brief power outage I was no longer able to sign in to AOL with Firefox on my desktop computer. I am able to sign in to all other apps with no problem. I tried clearing my cache, restarted Firefox, restarted my computer and spent 30 minutes on remote desktop access assistance with AOL trying to fix the problem with no success. I can log in to my account using Chrome on the desktop computer and can log in with no problem using my Android phone but can't log in using my desktop computer with Firefox. I've verified that my Firefox version is updated. I am running Windows 11 Pro.

I would greatly appreciate any helpful advice.

today I tried using a link from discord to go to a site. a window I was unfamiliar with stating it was firefox told me to pick a profile. I had 2 at that point but I saw none at that point. I ignored it and did nothing. I restarted my computer later on after a file browser issue and when I tried to find my profiles and my last session I found nothing. my entire fire fox account has been wiped and I only have a single profile in my app data thats onlder than 2026. I have no idea whats happened.

When Windows 11 reboots, and Firefox is restarted, it opens a very tiny window in the upper right part of the computer screen. Why is this? I believe I reported this before but it still is not resolved.

Firefox lost all my passwords and bookmarks, not in any of only 3 profiles. Now it won't enter new passwords and Mozilla/Firefox support not working. I don't know if this is even being entered

I run the current version of firefox on a Windows 11 Dell Inspiron Laptop. My bookmarks are here, but the tags have disappeared. This has happened once before, and it took several days to restore the tags. Why is this happening? How do I prevent it?

This problem just started with the latest version of Firefox that opens with two profiles. It worked for a short time and then failed. Firefox will not open if I choose the default profile. I can open Firefox if I choose Profile #2, but it has none of the history of the default profile. I lose all of my extensions, history, bookmarks - everything.

How can I get back to where I was yesterday? (Note: I'm just a user, not a computer geek, and don't understand the buzzwords or technospeak. I can follow clear instructions like copy, delete, rename, etc.)

I'm using an HP laptop with Windows 11.

My geeksquad agent dumped me here. They were not able to fix the issue. My tools are not all on the bar, my book marks are not all here. They got some. There was a message that some other application was using my firefox and my tools and bookmarks wouldn't work. I am no tech person. I just want things back like they were and to know why this happened and I don't want it to happen again. Please help.

I accidentally messed it up when trying to remove the desktop icon because I already set Firefox in my taskbar. Now I get an unfamiliar screen and my settings, including bookmarks, are gone. Is it possible to set my laptop to undo changes made today?

Ich habe seit einiger Zeit Probleme mit unterschiedlichen Login Masken die nicht korrekt angezeigt werden.

Z.B. Online Banking, Synology NAS, etc. Ich habe Firefox jetzt schon drei Mal neu installiert, dann geht es gefühlt ein paar Tage, jetzt kann ich mich nicht mehr auf meiner Synology NAS anmelden, weil die Login Seite nicht angezeigt wird. Verwende ich z.B. EDGE funktioniert es einwandfrei!!

Igend eine Idee ?

Mit freundlichen Grüßen

Volker Heyne

On closing down firefox. My browsing history still remains.I have all the boxes ticked that need to be ticked to perform this.Settings also are all ticked and saved. it was all working fine 2 days ago. came back ontoday and stopped working. can any one help. Also my firefox icon/tile/shortcut in my taskbar has changed from firefox icon to being a white folder with top right coner folded over.Anyone have any ideas whats going on.

Moderator note: This question has been edited to remove an unintended link.

I've been annoyed recently to see the Firefox symbol on both my Desktop and in the taskbar and finding that there are two in the taskbar when I open one. The bottom line is that I seem to have completely obliterated Firefox as I'd had it set up! Can I restore my Firefox settings to where they were yesterday?