Dear Firefox Support Team,
I'm experiencing persistent graphical artifacts in Firefox when hardware acceleration is enabled. The issue manifests as text and images (e.g.,… (kàsi)
Dear Firefox Support Team,
I'm experiencing persistent graphical artifacts in Firefox when hardware acceleration is enabled. The issue manifests as text and images (e.g., YouTube thumbnails) flickering, distorting, or briefly disappearing during mouse scrolling. The problem is particularly noticeable in the Firefox "Cookies and Site Data" section under "Manage Data," where artifacts are most pronounced. I’ve recorded a video clearly demonstrating the issue on YouTube and the mentioned settings page for reference.
System Details:
OS: Windows 10 (latest updates)
GPU: NVIDIA RTX 2060 Super
Drivers: Latest NVIDIA drivers installed via NVIDIA app
Firefox Version: Latest stable build (also tested on beta)
Monitor: [1920x1080, 60Hz, or specify your resolution and refresh rate]
Steps Taken:
Reinstalled Firefox (clean install, no extensions).
Reset Firefox to default settings.
Re-logged into Firefox account.
Updated GPU drivers to the latest version.
Tested without overclocking; GPU temperatures are normal (~40°C).
No issues observed in other applications or games, only Firefox.
Observations:
Disabling hardware acceleration resolves the issue, but this is suboptimal given my GPU's capabilities (RTX 2060 Super).
The issue persists across Firefox versions (stable and beta).
A similar problem was reported in this thread, but no solution was provided: https://support.mozilla.org/en-US/questions/1435451.
Request:
I’ve recorded a video that clearly illustrates the issue, but I couldn’t attach it here. Please advise how I can share this video with you to aid in diagnosing the problem. I’m a long-time Firefox user and love the browser, but relying on software rendering feels like a step backward with a capable GPU. Any guidance or a potential fix would be greatly appreciated. I’m happy to provide additional logs or details if needed.
Thank you for your attention to this matter.
Best regards,
Vitaliy