Can't Login to Facebook

macOS 15.6.1 Firefox 142.0.1 When I try to login to Facebook I can't and a screen appears with "Sorry! Something went wrong :( This happens even in Troubleshootin… (kàsi)

macOS 15.6.1 Firefox 142.0.1

When I try to login to Facebook I can't and a screen appears with

"Sorry! Something went wrong :(

This happens even in Troubleshooting Mode …

Exactly the same issue with DuckDuckGo browser but no difficulties with Safari where I can login to Facebook as usual …

Asked by UKLarry 19 àwọn wákàtí sẹ́hìn

Last reply by UKLarry 1 wákàtí sẹ́hìn

Display in inbox

The number of emails displayed in the inbox on this desktop computer changes without notice or through anything that I do. A short time ago the number displayed dropped … (kàsi)

The number of emails displayed in the inbox on this desktop computer changes without notice or through anything that I do. A short time ago the number displayed dropped from 100 or so to 30. I had also installed Thunderbird on an Acer laptop and that one is currently displaying 1024 emails in the inbox, which I believe would be the total in my bigpond .com mailbox. How do I get Thunderbird on this computer to show the same as the inbox on the laptop? None of the Local folders are displayed on the laptop but are on this desktop. Regards, J.R. Meyland

Asked by jsmeyland 1 wákàtí sẹ́hìn

Cookies won't delete.

At the end of each session, I ALWAYS delete my cookies and history. Unfortunately, I have been unable to do this. (At the moment, 2.9 kb remain.) Please advise as to h… (kàsi)

At the end of each session, I ALWAYS delete my cookies and history. Unfortunately, I have been unable to do this. (At the moment, 2.9 kb remain.) Please advise as to how to accomplish this, and, if the problem happens again, how to remedy it.

Sincere thanks,

Laura Rose Bushey

Asked by Everyinchalady 1 wákàtí sẹ́hìn

Trending Search Suggestions Enabled by default and can't be disabled

I am using Firefox Nightly 144.0a1 (Build #2016111007) on Andoird 14. In the Search Settings, the Show Trending Sugfestions option is ticked/selected by default and can n… (kàsi)

I am using Firefox Nightly 144.0a1 (Build #2016111007) on Andoird 14. In the Search Settings, the Show Trending Sugfestions option is ticked/selected by default and can not be unticked or disabled. And if I disable "Show Search Suggestions" option under "Suggestions from Search Engines", it will also disbles the feature of searching bookmarks and synced tabs from Address Bar (even though This option is seperate in the Search Settings under Address bar - Firefox Suggest).

So right now to search from Address Bar, I have to manditorily Turn ON Show Search Suggestions Option, which starts showing Trending Search Suggestions (which is very annoying and useless for me). Kindly fix this and provide options where user can Enable Search Suggestions for Local Bookmarks or Synced Tabs without forcing user to enable Trending Search Suggestions from Search Engines.

Asked by AA 2 àwọn wákàtí sẹ́hìn

Last reply by AA 1 wákàtí sẹ́hìn

Access AI chatbots in Firefox - Make this actually useful???

I'm a user of the new "Ask AI" feature in Firefox, and while I appreciate the convenience of having an AI assistant in the browser, I've noticed a significant limitation … (kàsi)

I'm a user of the new "Ask AI" feature in Firefox, and while I appreciate the convenience of having an AI assistant in the browser, I've noticed a significant limitation that prevents the feature from being truly useful.

The Problem

Currently, when you right-click and select the "Ask AI" option, the prompt sent to the chatbot only includes the selected text and the page title. It completely omits the page's URL. This is the prompt that is sent:

* * I’m on page “<tabTitle>Get Support | Mozilla Support</tabTitle>” with “<selection></selection>” selected.


  • * Please summarize the selection using precise and concise language. Use headers and bulleted lists in the summary, to make it scannable. Maintain the meaning and factual accuracy.


This is a major issue because without the URL, the AI cannot access the full context of the page. It can't scrape the content, analyze the structure, or understand the full context of the selected text, which is often crucial for generating accurate and comprehensive summaries or answers. The feature, as it is, relies entirely on the user manually selecting a large block of text, which is clunky and often insufficient.

Proposed Improvements

   Include the URL in the Prompt: The most critical improvement would be to automatically include the page's URL in the prompt sent to the AI. This would allow the AI to properly "see" and interact with the full page, making tasks like "Summarize" much more effective.
   Allow Custom Prompt Editing: A second, highly beneficial feature would be the ability for users to customize the prompt before it's sent. This would give users more control over the AI's output and enable more creative and specific uses of the feature beyond the pre-set options. This would also allow users to manually insert the URL if needed, as a workaround for the current limitation.

These changes would transform the "Ask AI" feature from a novelty that only works on selected text to a genuinely powerful tool for research, content analysis, and productivity.

Thank you for considering this request.

Asked by knostikos 4 àwọn wákàtí sẹ́hìn

Last reply by knostikos 2 àwọn wákàtí sẹ́hìn

Error occurred while saving my message for some of my email accounts

Hi , I 've got a problem with Thunderbird (142.0 32bits) . I 've got this message for some of my a email accounts "An error occurred while saving your messages. Make sur… (kàsi)

Hi , I 've got a problem with Thunderbird (142.0 32bits) . I 've got this message for some of my a email accounts "An error occurred while saving your messages. Make sure the file system gives you write permissions and that you have enough disk space available to copy the inbox" . I have enough disk space on my computer and I have the write permissions on my thunderbird folders. How to resolve this problem ? (I think the problem occured when I was doing a full backup of my computer with windows microsoft software "robocopy" when Thunderbird was working and receiving emails) Thank you for your help !

Jean

Asked by John 2 àwọn wákàtí sẹ́hìn

After upgrade Thunderbird to 140.2.0esr 32bit can not send and receive mail

After upgrade Thunderbird to 140.2.0esr 32bit can not send and receive mail. When receive - nothing happens. When send - the window "send message" never closed with statu… (kàsi)

After upgrade Thunderbird to 140.2.0esr 32bit can not send and receive mail. When receive - nothing happens. When send - the window "send message" never closed with status "send message". While sending in Windows Task Manager process "Thunderbird" get more CPU. How resolve this issue?

Asked by andrkaz 2 àwọn wákàtí sẹ́hìn

Typing into text box causes most of page to disappear

On a certain website, starting only after I installed the latest update,when I attempt to type into a text box nearly the entire screen disappears and goes white. Before… (kàsi)

On a certain website, starting only after I installed the latest update,when I attempt to type into a text box nearly the entire screen disappears and goes white. Before, the screen did not change and I could watch the words I was typing appear in the text box. Now, I can see nothing. I'm typing, and when I minimize the keyboard (Gboard, same as I've always used) the screen goes back to normal, but while I'm typing there's nothing but white.

Occasionally/rarely, this does not happen and everything works as it did before I installed the update, but most of the time I get the white screen.

I did not update anything else nor do anything with the settings. I literally posted a message on that site, updated Firefox, then went back to the site and suddenly had the white screen problem.

I'm attaching two images. One is a screenshot of the discussion showing the text entry box and the other is a photo of what the screen looks like when I tap in the box to enter text. I cannot get an actual screenshot of the white screen because attempting to take one minimizes the keyboard and the problem only occurs when the keyboard is in use. I masked a lot of stuff on the images because it's a private and secure site. I'd be willing to share more information only with the Mozilla technical team.

Asked by alienplayer 2 àwọn wákàtí sẹ́hìn

Lost pages in saved collections

I've experience items in saved "collections" web page tabs too easily deleted. The problem is that there is no confirm type hold when even the slightest off angle scroll… (kàsi)

I've experience items in saved "collections" web page tabs too easily deleted. The problem is that there is no confirm type hold when even the slightest off angle scrolling motion happens while viewing saved web pages in "collections." Once this happenes its gone forever and most times its not clear what it was that was deleted. It's there a way to add the "are you sure you ran by to delete this saved web page" fubction? Or possibly widening the scroll vs swipe right profile to prevent accidental deletes?

Asked by T A 3 àwọn wákàtí sẹ́hìn

Logged out

When I force close Firefox, I get signed out of everything. I tried everything to solve it. What now?

Asked by Blackout 3 àwọn wákàtí sẹ́hìn

Thunderbird unable to connect to Comcast

I am receiving an error message that states there is an authenticatioen error when I try to access my email. This has only been happening for the past two days. The log… (kàsi)

I am receiving an error message that states there is an authenticatioen error when I try to access my email. This has only been happening for the past two days. The log in to the comcast website, using the same email and password as I use with Thunderbird, works perfectly. How can I fix this.

Asked by conklinjudith 4 àwọn wákàtí sẹ́hìn

website disappears while entering text into text box

I updated to version 142.0 on 26 August 2025 on my tablet running Android 10. When I went to my favorite website and tried to enter text into a text box in a discussion f… (kàsi)

I updated to version 142.0 on 26 August 2025 on my tablet running Android 10. When I went to my favorite website and tried to enter text into a text box in a discussion forum the screen went dead white behind my keyboard and brlow the URL bar. I couldn't see what I was typing nor anything of the website (which has a black background).

This is repeating on discussion forums but not in private messaging. As soon as I make my keyboard (Gboard, latest release) disappear the website comes back.

Definitely related to the update, as five minutes before I downloaded it everything was working perfectly. I cannot get a screenshot because as soon as I try, Gboard disappears and the website screen returns.

Any ideas?

(Also, is there a way to tell Mozilla directly rather than crowdsourcing a tech problem they created?)

Asked by alienplayer 2 àwọn ọjọ́ tó kọjá

Last reply by alienplayer 4 àwọn wákàtí sẹ́hìn

locked out of Thunderbird mail box.I am outraged

It's outrageous suddenly being locked out of mail box . It contains QC N° of locker containing a food parcel I need to pick up to day.! I am 87 years old and do not un… (kàsi)

It's outrageous suddenly being locked out of mail box . It contains QC N° of locker containing a food parcel I need to pick up to day.!

I am 87 years old and do not understand what I am supposed to do!!

Asked by joy.breeze 5 àwọn wákàtí sẹ́hìn

Going to a new computer, want to take bookmarks and passwords

Getting ready to replace my computer. Is there a way to take my Firefox bookmarks and passwords along with me. I know there are 2 profiles in different directories. c:… (kàsi)

Getting ready to replace my computer. Is there a way to take my Firefox bookmarks and passwords along with me. I know there are 2 profiles in different directories.

c:\users\jer\appdata\roaming\mozilla\firefox\profiles AND c:\users\jer\appdata\local\mozilla\firefox\profiles

Don't really know difference between roaming and local, except roaming is a lot bigger.

I doubt I could copy the whole profiles as they would contain information that is about current computer and wouldn't work on new computer. However, it seems that I have read or seen there are files within these profiles that just contain my bookmarks and passwords and they can be moved to another profile.

I just need to know the name of the files that hold his information.

Any help would be appreciated.

Asked by Jer 3 àwọn ọjọ́ tó kọjá

Last reply by Jer 6 àwọn wákàtí sẹ́hìn

Not sure how to disable the AI summarize pop-up after disabling the AI summarizer

Hello, I disabled the AI summarizer almost immediately after seeing it because: It was not able to summarize the page It blocked the information I actually needed … (kàsi)

Hello,

I disabled the AI summarizer almost immediately after seeing it because:

  1. It was not able to summarize the page
  2. It blocked the information I actually needed to see on the page

However, shortly after disabling it I got a pop-up ad advertising the feature! (attached)

Related Question: Want to remove or disable AI summarizer

Asked by Mozilla746 6 àwọn wákàtí sẹ́hìn