Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox crashes despite new install and safestart

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 2 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ FoxDeva

FoxDeva
FoxDeva
more options

OS X 10.8.5 with Firefox 45.0.2. Buying a new MAC is not an option; hence, the version of Firefox. Crashes started weeks ago, usually at startup. On the rare occasion, it would work for a few minutes and then crash. Same in safe mode.

As far as I can tell, drivers are updated. I turned off acceleration. No difference. I used the Refresh Firefox feature. No difference.

I did a clean install of Firefox. It worked for a day. It continues to crash on startup, or works for a while (a few minutes to an hour or two) and then crashes.

ID: 77fcead0-87ca-43da-a0b4-0c0542160927

Also noticed this: Signature: unsigned long js::gc::Arena::finalize<T> Not sure what this means or how to fix it.

Sorry about the comment (in the crash report). Just very frustrated. I'm using safari to submit this. I've used firefox for years. I don't want to switch unless I absolutely have no choice. I'm hoping you will be able to fix this.

OS X 10.8.5 with Firefox 45.0.2. Buying a new MAC is not an option; hence, the version of Firefox. Crashes started weeks ago, usually at startup. On the rare occasion, it would work for a few minutes and then crash. Same in safe mode. As far as I can tell, drivers are updated. I turned off acceleration. No difference. I used the Refresh Firefox feature. No difference. I did a clean install of Firefox. It worked for a day. It continues to crash on startup, or works for a while (a few minutes to an hour or two) and then crashes. ID: 77fcead0-87ca-43da-a0b4-0c0542160927 Also noticed this: Signature: unsigned long js::gc::Arena::finalize<T> Not sure what this means or how to fix it. Sorry about the comment (in the crash report). Just very frustrated. I'm using safari to submit this. I've used firefox for years. I don't want to switch unless I absolutely have no choice. I'm hoping you will be able to fix this.

All Replies (1)

FoxDeva
FoxDeva Ìbéèrè olóhun
more options

Well, I thought I had fixed it by updated the Java applet plugin. So, it's been behaving for a week, but just now crashed, and kept crashing when I restarted firefox.

Anyone?