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Mozilla Monitor Plus will shut down on December 17. This means the data broker scan and automated removal service will no longer be available. Mozilla Monitor’s free monitoring service will continue to provide real-time alerts and step-by-step guides to mitigate the risks of a data breach. We’ve also added the ability for all users to monitor up to 20 email addresses. We know this change may cause concern, and we’re committed to keeping you informed and ensuring your data remains secure.
Why is Monitor Plus shutting down?
As part of our ongoing efforts to advance Mozilla’s mission of ensuring people are empowered, safe, and independent online, we’re refocusing our resources on other privacy and security initiatives. This shift will allow us to better serve our users and continue developing tools that have the greatest impact in helping people protect their digital lives.
What this means for you
If you’re a free user:
- If you have not run a data broker scan, you can no longer start one.
- If you have already run a scan, you will continue to see your results until December 17.
If you’re a Monitor Plus subscriber:
- You will continue to receive data broker removal protections until December 17.
- After that date, all information related to Monitor Plus scans and removals will be permanently deleted.
Refunds and subscription changes
- All Monitor Plus subscribers will automatically receive a prorated refund for the unused portion of their subscription. Refunds will be issued to the original payment method shortly after the shutdown date.
- PayPal subscribers whose payment was processed more than 180 days before the shutdown may receive their refund through a different method; you’ll receive an email with details.
- Privacy Protection Plan bundle users (Mozilla VPN, Monitor Plus, and Firefox Relay) will automatically move to a new plan that includes Mozilla VPN and Firefox Relay email masking at a lower price.
- These users will also receive a prorated refund for the unused portion of their Monitor Plus subscription.
- If you prefer not to continue with the new plan, contact Contact Support to cancel and receive a full prorated refund.
What happens to your data
- All Monitor Plus data related to data broker scans and removals, along with any information that you provided to help perform the scans, will be permanently deleted after the shutdown date.
- Mozilla Monitor’s data breach alerts will remain active, and all users can monitor up to 20 email addresses for potential breaches.
Mozilla remains committed to protecting your privacy and keeping your data safe.
Frequently Asked Questions
Do I need to cancel my subscription to get a refund?
No. Refunds will be processed automatically to your original payment method. You do not need to take any action.
- Privacy Protection Plan bundle users will receive a prorated refund for the unused portion of their Monitor Plus subscription.
What happens to my scan results after shutdown?
Your scan results will remain available until the shutdown date. After that, they’ll be permanently deleted.
Will breach monitoring still be available?
Yes. Mozilla Monitor’s free breach monitoring will continue, and you’ll be able to track up to 20 email addresses. The monitoring is automatic and requires no further action from you.
What happens to my personal data?
All Monitor Plus scans and removal data will be permanently deleted after the shutdown date.
Only the breach monitoring service and related data (email addresses being monitored for data breaches, potential data breaches, and steps a user has taken to resolve a breach) will be retained.
- Additionally, users have the option to cancel their Monitor free account in their Monitor Settings, which will delete all of their Monitor data, or to cancel their Mozilla Account.
- Users can delete their Monitor free account from the Monitor Settings page. This will remove all data stored by Monitor.
- If they prefer, they can also delete their entire Mozilla account, which will remove access to all Mozilla services and erase all associated data.
What happens to removals that were in progress and never completed at shutdown?
Removal requests have been sent to the data brokers on sites where we found your data exposed. You can either wait for the data brokers to comply with our initial request or send them a follow-up data deletion request.
To send a data deletion request yourself, most data brokers have a link at the bottom of their website that says, or . Click on one of these options and follow the steps to request that your data be deleted or suppressed.
When will I get my refund?
Refunds will be issued automatically shortly after the shutdown date.
Am I eligible for a refund?
If you have unused time on Monitor Plus at the shutdown date, you will receive a refund for that time.
Who can I contact if I have more questions?
Our support team is here to help. Visit Contact Support for assistance.
