Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why does Firefox says I dont have permission to install update.

  • 3 iimpendulo
  • 3 inale ngxaki
  • 6 views
  • Impendulo yokugqibela ngu cor-el

more options

I try to install the new update and it says i dont have permission to install it and it then ask me for a user name and password I am the admin so I dont know why it is doing this. Help please!?!

I try to install the new update and it says i dont have permission to install it and it then ask me for a user name and password I am the admin so I dont know why it is doing this. Help please!?!

All Replies (3)

more options

just update it my going into support! or else download the updated version and right click and run ads an administrator

more options

I have clicked run as admin it doesn't do any thing after that

more options

Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

Download a fresh Firefox copy and save the file to the desktop.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you lose personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.