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Firefox crashes

  • 2 iimpendulo
  • 2 inale ngxaki
  • 19 views
  • Impendulo yokugqibela ngu cstroupe

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Firefox is crashing on start-up unless I am in Safe Mode. I have updated and reinstalled Firefox a number of times. Included here is the most recent crash ID and Troubleshooting information.

Firefox is crashing on start-up unless I am in Safe Mode. I have updated and reinstalled Firefox a number of times. Included here is the most recent crash ID and Troubleshooting information.

Isisombulu esikhethiweyo

Hey cstroupe,

If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems. You should be able to enable each add-on one by one until you figure out what is causing the crash.

Hopefully this helps!

Funda le mpendulo kwimeko leyo 👍 0

All Replies (2)

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Isisombululo esiKhethiweyo

Hey cstroupe,

If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems. You should be able to enable each add-on one by one until you figure out what is causing the crash.

Hopefully this helps!

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Thanks, Matt_G