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Thunderbird is not able to find my profile

  • 1 phendula
  • 1 inayo le ngxaki
  • 3 views
  • Impendulo yokugqibela ngu user01229325

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HI,

I used my Thunderbird protable on friday - all perfect. Saturday I started TB and it asked me if I want to creat a new email address!? Emails, addresses,... all gone.

I did try these things: Restarting TB, restarting the Laptop, unplugging and replugging the external harddrive (which holds the protable TB), installing/updating the old TB via download from the HP protablapps.com --> no changes.... :-(

I do have quite some folders and files in the profile folder: ThunderbirdPortable/data/profile

Any idea on what I could do to fix the problem?????

Thx a lot!

HI, I used my Thunderbird protable on friday - all perfect. Saturday I started TB and it asked me if I want to creat a new email address!? Emails, addresses,... all gone. I did try these things: Restarting TB, restarting the Laptop, unplugging and replugging the external harddrive (which holds the protable TB), installing/updating the old TB via download from the HP protablapps.com --> no changes.... :-( I do have quite some folders and files in the profile folder: ThunderbirdPortable/data/profile Any idea on what I could do to fix the problem????? Thx a lot!

All Replies (1)

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Portable Apps supports their software. You might ask them.

This is the documentation for a lost profile in Thunderbird but I do not know if it works with the portable version. http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared