Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Email Account Disappeared - Opening Screen is Blank - But See Files under Application Data

  • 1 phendula
  • 2 inale ngxaki
  • 6 views
  • Impendulo yokugqibela ngu Wayne Mery

more options

I've been using Thunderbird for years and today I start it up and the opening screen, where I would normally see my email folders and emails is blank. The program is telling me I need to create an email account, like this was a new install.

Looking at the program files in Windows Explorer, I see my profile and folders with the emails. I don't know why Thunderbird is not seeing anything.

When clicking on Address Book it shows the addresses, but pops up a window for "New Account Setup" - My existing accounts and email are not being shown.

Any help would be appreciated, thanks. Brian

I've been using Thunderbird for years and today I start it up and the opening screen, where I would normally see my email folders and emails is blank. The program is telling me I need to create an email account, like this was a new install. Looking at the program files in Windows Explorer, I see my profile and folders with the emails. I don't know why Thunderbird is not seeing anything. When clicking on Address Book it shows the addresses, but pops up a window for "New Account Setup" - My existing accounts and email are not being shown. Any help would be appreciated, thanks. Brian

All Replies (1)

more options