Thunderbird Community Forum

I keep getting alert notices on my phone from thunderbird. It started when i was going to add thunderbird to one of my other devices. But i changed my mind and deleted it on that device.

Version 153 brought account colors to the desktop app.

Is there any smoother way to transfer just these settings, no more, no less, to other machines, other than copying the whole profile? I'm using TB on 3 different pc's, of which one has a special profile.

Right now I made screenshots of all 7 accounts + color. I can do it by hand but that's rather cumbersome.

Not sure if I picked the correct topic for this...

I had to reinstall Windows 11 on my PC as the old copy was corrupt to the point I could not install updates, even with Microsoft's help. Before I made the plunge, I used Tools -> Export to create a zip file on my D:. After installing Thuderbird on the rebuilt copy, I went to Tools -> Import to recover everything.

About 19% in, I received error "Import failed unexpectedly, more information may be available in the Error Console." I found the Error Console but don't know how top proceed.

Initial messages: module is not a constructor ExtensionCommon.sys.mjs:1679:15 EmptyDatabaseError: "blocklists/addons-bloomfilters" has not been synced yet Database.sys.mjs:19:5 NS_ERROR_ABORT: Password dialog canceled 2 MsgIncomingServer.sys.mjs:923:24

Messages at the bottom of the console: Uncaught (in promise) NS_ERROR_FILE_NOT_FOUND: Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsIFile.copyTo]

   _recursivelyCopyMsgFolder resource:///modules/ThunderbirdProfileImporter.sys.mjs:781
   _recursivelyCopyMsgFolder resource:///modules/ThunderbirdProfileImporter.sys.mjs:772
   _mergeLocalFolders resource:///modules/ThunderbirdProfileImporter.sys.mjs:745
   _importServersAndAccounts resource:///modules/ThunderbirdProfileImporter.sys.mjs:354

ThunderbirdProfileImporter.sys.mjs:781:19 1785523577301 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/26c785ea-2226-4024-9b0e-cf44ce2860f7/first-shutdown/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523577301 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 26c785ea-2226-4024-9b0e-cf44ce2860f7: {"isTrusted":true} Log.sys.mjs:722 1785523577302 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/bc5b8fd6-8907-4169-9e98-2c732d265c20/main/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523577302 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping bc5b8fd6-8907-4169-9e98-2c732d265c20: {"isTrusted":true} Log.sys.mjs:722 1785523577302 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/01ee7ef8-942d-4fbd-a404-debd99ad5e4d/new-profile/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523577302 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 01ee7ef8-942d-4fbd-a404-debd99ad5e4d: {"isTrusted":true} Log.sys.mjs:722 1785523577325 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/1f64b615-ed65-4a65-8853-7bd3e3077b54/health/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523577330 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/26c785ea-2226-4024-9b0e-cf44ce2860f7/first-shutdown/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523577330 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 26c785ea-2226-4024-9b0e-cf44ce2860f7: {"isTrusted":true} Log.sys.mjs:722 1785523577331 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/bc5b8fd6-8907-4169-9e98-2c732d265c20/main/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523577331 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping bc5b8fd6-8907-4169-9e98-2c732d265c20: {"isTrusted":true} Log.sys.mjs:722 1785523577331 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/01ee7ef8-942d-4fbd-a404-debd99ad5e4d/new-profile/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523577331 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 01ee7ef8-942d-4fbd-a404-debd99ad5e4d: {"isTrusted":true} Log.sys.mjs:722 1785523577334 Toolkit.Telemetry WARN TelemetryStorage::_scanArchive - have seen this id before: 1f64b615-ed65-4a65-8853-7bd3e3077b54, overwrite: false pop3.server1.1: NetworkTimeoutError: a Network error occurred Pop3Client.sys.mjs:381:18 pop3.server1.1: SecurityError info: Pop3Client.sys.mjs:441:20 pop3.server1.1: SecurityError cert chain: imap.email.comcast.net; serial# 5F:F9:03:A2:A2:B8:A3:45:AE:17:FE:A1:C9:15:D6:45 <- Norton Web/Mail Shield Root; serial# 2F:61:CC:98:EC:34:F2:43:99:93:5B:E6:A0:A5:DF:E2 Pop3Client.sys.mjs:446:22 1785523697961 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/1f64b615-ed65-4a65-8853-7bd3e3077b54/health/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523697961 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 1f64b615-ed65-4a65-8853-7bd3e3077b54: {"isTrusted":true} Log.sys.mjs:722 1785523697962 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/26c785ea-2226-4024-9b0e-cf44ce2860f7/first-shutdown/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523697962 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 26c785ea-2226-4024-9b0e-cf44ce2860f7: {"isTrusted":true} Log.sys.mjs:722 1785523697962 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/bc5b8fd6-8907-4169-9e98-2c732d265c20/main/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523697962 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping bc5b8fd6-8907-4169-9e98-2c732d265c20: {"isTrusted":true} Log.sys.mjs:722 1785523697963 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/01ee7ef8-942d-4fbd-a404-debd99ad5e4d/new-profile/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523697963 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 01ee7ef8-942d-4fbd-a404-debd99ad5e4d: {"isTrusted":true} Log.sys.mjs:722 1785523947429 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/1f64b615-ed65-4a65-8853-7bd3e3077b54/health/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523947429 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 1f64b615-ed65-4a65-8853-7bd3e3077b54: {"isTrusted":true} Log.sys.mjs:722 1785523947430 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/26c785ea-2226-4024-9b0e-cf44ce2860f7/first-shutdown/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523947431 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 26c785ea-2226-4024-9b0e-cf44ce2860f7: {"isTrusted":true} Log.sys.mjs:722 1785523947431 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/bc5b8fd6-8907-4169-9e98-2c732d265c20/main/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523947431 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping bc5b8fd6-8907-4169-9e98-2c732d265c20: {"isTrusted":true} Log.sys.mjs:722 1785523947431 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/01ee7ef8-942d-4fbd-a404-debd99ad5e4d/new-profile/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523947431 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 01ee7ef8-942d-4fbd-a404-debd99ad5e4d: {"isTrusted":true} Log.sys.mjs:722

I have an image copy of my old installation. Can I simply locate the Thunderbird profile on the backup and restore it?

Thunderbird just updated and the next time I opened it all of the folders I created and the emails I'm storing within them are missing. I found my profile as directed. I'm not sure if I have a backup of it. I've included the screenshot as you ask for. I know that those folders and emails are there as I was playing around with the the 3 lines > View and when I moved between the different choices I saw my folders/emails are all in there.

Any assistance you can provide is appreciated!

Is there a way to change the default font color for replies in Thunderbird? Nothing I do works, and it is a real pain to have to manually change the color every time I reply to an email.

Thanks.

Thunderbird display messages in boxes arranged horizontally accross the top of the screen. How do I change that displAy to a list of messages listed from the top of the page to the bottom

My Thunderbird does look strange, though it works alright. It annoys me, there are black-gray rectanguler spots left top and bottom. It dissapears when in full screen mode. It is not in any other program. I add a picture. Is there anybody who knows how to solve this. Thanks, Hans, Netherlands

No matter how large or small the Thunderbird window is, I can't see all 3 of the Address Book columns without expanding the window to take up the entire laptop screen. The column width seem to be locked in at a pre-set number of pixels. I've tried to grab the edges of the columns to reduce their width, but they don't seem to be active. What I would really like would be for the Book to adjust to the Thunderbird window's width, or at least let me scroll between the columns. As it is, I can't view or edit the entry details of a individual listing in my Book without greatly enlarging the whole window.

Any ideas on changing these column widths would be appreciated. I've got Windows 11, and TB version 140.13.0esr (64-bit).

Thanks, Grasses

Since upgrading to Thunderbird Meadow 153.0 and 153.0.1 when I click on show remote content it opens new tabs in Firefox 153.0. and 153.0.1. The remote content does not appear in the email. Depending on the amount of remote content results in the number of new opened tabs. I have restarted both Firefox and Thunderbird without any differences in the outcome. I did not change any of the settings upgrading to version 153.0 and as far as I can remember I have not changed any settings in 20 years.

I can't get Thunderbird to stop updating. My installation is currently set as follows:

Settings > Updates > "Check for updates, but let me choose whether to install them."

That was done around the 21st July, and the version=152.0.1. I was never prompted to update. When I checked today (27th July) version=153.0 and Settings remains the same (as above).

The setting is being ignored. Is there a workaround? Like setting up my installation to deny access to something. (Maybe, like if the update process needs a certain directory to be present, remove the directory.)

I was attempting to import the calendar info from my old system to my new one, but the export/import of a .ics file did not work. It complained about information not being found. Then I tried copying the local.sqlite database file from my old system to the new one, that initially did not appear to work either :( Come to find out that the database cal_id fields did not match between my new system and the old one, so even though the local.sqlite file I copied had all of the calendar information, the prefs.js file on my new system was referring to a different cal_id. So I used a text editor to replace all of the cal_id's in the prefs.js file, with the cal_id found in the copied local.sqlite file, and now I have all of my calendar data available on my new system. You might want to make this know to your users, since my original searches on your support site did not present a solution that worked. :(

due to a computer malfuction i tried to install thunderbird on a new computer a user name and password is required,followed the procedure but no instructions arrived at [redacted]@hotmail.com your advice will be appreciated thks

I need help. How do I troubleshoot TBird asking for a password that disappears when I go into troubleshooting mode? In other words, I can enter anything in for the password, or dismiss/close the pop up box, and nothing is effected by it. I still get all me email for all accounts. The only thing at the top of the box is a user name (pmruzicka). At this point, I have deleted the accounts that used that user name, including all info for the outgoing servers (even tho this password request pops up at TBird start). I have Disabled ALL extensions one at a time and the pop up still happens. I have set TBird to default them,e - pop up still there. I have unchecked the hardware acceleration box - pop up still there. I have no clue what else I could do at this point. I do NOT have a Primary password set. Can someone please help me figure this out? Getting tired of having to click off that pw box every time I start TBird. Thanks. Also, this has been happening through the last few updates of TBird.

All of my emails are being marked as read immediately. I have that option turned off in settings on all devices. I am not using bit defender. This only started after I moved to a windows 11 computer. I only have one account. I have read the previous forum similar issues.

I get USA TODAY Daily Briefing by email every day. For some time it's been duplicating stories and ads in the same message. This does not happen with my iPhone. I have used AI to try to fix the problem but to no avail. Any suggestions for how to fix?