Thunderbird Community Forum

i have always used thunderbird and am now up to 64 bit thunderbird 144.0.1 on windows 11 25h2

everytime i am sent a pdf file as an attachment i'm having to get thunderbird to open the file before i can actually save it to disc

everything else, while asking me for a name & location to save the file simply doesn't

btw thunderbird is now configured to ask me what to do with the pdf file and it ALWAYS behaves the same

i don't want to have to open files like pdf's that may not be safe / virus free before being able to handle them

way passed the time you fixed this stupidity terry

I have Thunderbird 140.5.0 installed. It keeps moving my mail folders. I had them sorted in alphabetical order but a week ago it started moving my folders. For example, I have a folder named "FunWithTubes" but it keeps moving to the bottom of the list after "Y" and if I move it back then a day or so later it will be back somewhere else near the bottom. This is not the only folder it does this too but does not do it to all of them. How do I get it to put my folders back where I had them and leave them alone? This has got to be a bug.

Thank you.

Two nights ago I uninstalled ExpressVPN from my system at the instruction of one of their "support" people. My computer immediately lost the ability to access half of the websites I tried to visit and Thunderbird wouldn't send or receive email. I rebooted and that fixed every issue, but since then, Thunderbird no longer checks for new messages for any of my accounts. If I manually instruct it to check, it downloads the messages with no problem. I don't use any add-ons, and I'm using the latest version on a Windows 11 PC. I have already tried deleting global-messages-db.sqlite, repairing each mail folder from within Thunderbird, clearing the cache, and running an install of the latest version. I have also tried changing the setting for each mail folder to alter the interval for message checks by a minute just to see if that would jog it, but no luck. I've looked at various other help threads for this and am out of ideas. Thanks in advance for any help.

I have an existing account, I'll call it account1@rogers.com.

I wish to add a second account2@rogers.com.

The creation works fine but all of the subfolders of account1 and their content are duplicated under the new account2.

I use the auto configure option of Thunderbird to create this new account.

I wanted to create a calendar event from a message. My purpose was to have a reminder and have the information that was in the message.

I knew this could be done, because I had stumbled on to it before, but I could not remember how I did it.

Again I stumbled on to the procedure. You right click on the message. Select Organize / Convert To and then select Event or Task.

This information should be in Help. I am sure I am not the only one that would like to use this option.

So I have a self hosted Exchange and I have no problems using it from apps like Google Mail, Outlook and such, plus I can login directly to its .../EWS/Exchange.asmx through a browser. However, when trying with Thunderbird 145/Linux, I always get that username or password are incorrect, but it doesn't tell me exactly what went wrong and how it tried, so I'm in the dark why it is happening. Note: exchange's url is on a different domain than my account.

Basically it's either this message: Authentication error.

Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgAccountManager.createIncomingServer]

Or similar if I try to get message from inbox.

Also weird things happen during configuration, like attached image (note that I've tried different URL permutations)

TLDR; how do I diagnose the issue, or ever better, how to connect? TIA

My Thunderbird mail, which has been set up as POP until now, started giving this message yesterday morning: "The connection to the server mail.munkebo-borger.dk was reset." After that, it no longer downloaded any mail from the server. I have now switched Thunderbird to IMAP, and everything works fine since then. But what is the reason that it will no longer run POP, which it has done for several years? Best regards Tommy Jeppesen

Thunderbird was sending and receiving just fine until a couple hours ago. Now, I cannot send anything to anyone - including my email provider. The message is: "Outgoing server (SMTP) error. The server responded: (C18) RBL restriction: Blacklisted by Internal Reputation Service" I verified all the settings (though I changed nothing prior to the problem) and all is correct. I've checked with tech' support and they verified that my address does not have a Blacklist. I've restarted the program and restarted the computer. I've also donated several times to Thunderbird. Before I change clients, I thought I'd see if anyone had a fix for this. Thanks, D

PDF filter doesn't work

Trying to refine my search to get only emails with PDF files attachment, only get an empty list when mails with PDF are in the base for sure.

Step by step with screenshots here attached sorted by A, B, C.

A - Basic search with "pdf"

     => 480 attachments files in emails 

B - Filtering A search to get only mails from year 2025

     => in 2025 only 27 emails with attachment - We see in the list result some emails with PDF files attached to it.

C - Trying to get only emails with PDF types attachment, clicking on the top left filter get nothing

      => It's a bug i guess.

Ubuntu 24.04.3 LTS Thunderbird 140.4.0esr (64 bits)

On 18 November 2025

the new beta mozilla has not copied my folder inbox folders, all past emails are gone. I want to revert back to the old system but it wont allow, and I have tried to import the old folders but that has not worked, all it has done is create 2 more copies of local folders (twice). Please help as the old emails are important.

I want to block a sender. The advice on line is to right click the email and create a filter. When I right click the list that appears has no option to create a filter.

How do I block an email, please?

Hi, I have the latest Thunderbird on Win10, HP laptop. It all worked fine until a week ago when it started to lose passwords. We have Telia Sweden as provider. I have changed the passwords both in the Telia account and in the Thunderbird account. But the passwords continue to be lost meaning that Thunderbird ask for my password over and over again. Despite the fact that I enter it and clicks to have it stored. That does not help at all. What to do? Leave Thunderbird? When using the Telia webmail it works fine. How to remedy??

I was trying to change the time emails are kept on the server so I went into "Account Settings" and now Thunderbird is locked onto this page. I get a "Mozilla Thunderbird not responding" message when I try and click on anything and I can't get out of this page nor access my Inbox. I've tried starting Thunderbird in Safe Mode which didn't work. I then uninstalled and reinstalled the latest version of Thunderbird but when it starts it goes straight back to the frozen "Account Settings" page. I've checked my profile and there is a new profile that was created with today's date. There is also a profile from June 2025. If the old profile contains all my emails and folders up to yesterday, that would be OK.

Hey, after I opened Thunderbird earlier today, all my public keys and my own private keys have simply disappeared. Thunderbird says it can't find my private keys. I didn't change any settings. What can I do?

J'ai dans mes carnets d'adresses Address Book récupéré par Carddav il est marqué comm carnet par défaut. Lorsque je crée un nouveau message, il n'apparait que très burèvement puis est remplacé par un autre carnet. Comment faire pour qu'il apparaisse tojours por pouvoir slélectionner mes correspondants ? Merci de votre aide.

The Android Thunderbird app has recently started bunching emails together in the inbox. I'm not talking about displaying a threaded view. What I'm getting is that when I select an email to view, Thunderbird opens up a small group of emails from the same sender. It doesn't seem to have any rhyme or reason to it either... emails displayed might be from the same day or different days. It's extremely irritating! It means that in order to view an email, I have to poke it once, and then again... assuming that the one I want to read is at the top of the displayed list. Why has TB started doing this, and how do I stop it? Thanks in advance, Ian

I recently installed Thunderbird for use with Gmail. I have created several message filters, but they keep disappearing. I have found that multiple filter files have been created:

Directory of C:\Users\shrdl\AppData\Roaming\Thunderbird\Profiles\ae352sn6.default-esr\ImapMail\imap.gmail.com 2025-10-28 22:30 385 msgFilterRules.dat

              1 File(s)            385 bytes

Directory of C:\Users\shrdl\AppData\Roaming\Thunderbird\Profiles\ae352sn6.default-esr\Mail\Local Folders 2025-10-28 19:07 241 msgFilterRules.dat

              1 File(s)            241 bytes

Directory of C:\Users\shrdl\AppData\Roaming\Thunderbird\Profiles\ae352sn6.default-esr\Mail\pop.gmail.com 2025-10-26 11:03 0 msgFilterRules.dat

              1 File(s)              0 bytes

Any idea why this is happening? Thanks

I keep getting an alert saying I need to update my email account. How do I do that? (BOTH of my email accounts work fine on my home computer, but neither works on my classroom computer. I'm a teacher).