Thunderbird Community Forum

A recent Thunderbird update (auto update) must've been interrupted, because I keep getting a "Reboot your computer to complete the update" message. I have rebooted many times with no change. I tried to uninstall Thunderbird, but get the same message. I also tried to reinstall it, but no change. The Thunderbird icon has also changed to a computer with a disk in the front. Any ideas??

I have used Thunderbird as my preferred mail client for many years. Recent upgrade to Kubuntu 24.04 from 22.04.4 seems to have changed storage options. Thunderbird 128.1.0esr(64bit)

I store my mail on my local server so that I can access it from a number of different computers on the same network. If I set the Local Directory to that network folder it is changed to /run/user/1000/doc/5f5f8977/mail.xxxxxx.com and the mail is imported to my local disk in that folder.

However, when I restart the computer I have to set up the network folder again each time.

I have never had this problem before. How do I set the Local Directory permanently to the network server address? Thanks Bob

Hi,

since I installed Ubuntu 24.04 Thunderbird (V. 128.1.0 as snap app) changes the path of the local directory each time I restart Thunderbird. My original path to the local directory points to a mounted drive e.g. /media/username/disk... Thunderbird changes it to /run/usr/1000/doc/.... How can I avoid this? The same thing happens also to the path of the signature file.

Thank you for your help! Ubuntu

I can receive emails but cannot send them I get a message that says the outgoing server (SMTP) hacksaw-mail.internode.on.net failed Please check your Outgoing server SMTP settings Could you please assist in providing the correct settings so I can check Thankyou Warwick Hack

I recently installed Thunderbird on a new installation of Ubuntu 24.04 using the "Installing Thunderbird manually" instructions. Everything works fine except that Thunderbird doesn't want to use the Thunderbird icon in the dock. Thunderbird opens and runs fine when I click on the Thunderbird icon, but it then puts a new default icon on the dock that looks like a gear instead of just "using" the Thunderbird icon to indicate that the application is running. I've attached a screenshot. When I close Thunderbird, the gear icon disappears.

My Thunderbird stopped downloading new email messages on August 22 (but is still able to send). Microsoft says that Thunderbird is not comptatible with Windows 10, but it worked fine before the update. Is there now a compatibility issue?

Using TB 115.15. When I move a large number of messages (200 or so) to a sub folder the move goes fast until it gets toward the end, then it locks up until it finishes a few minutes later. When I tried to move over one thousand messages at one time, I let it run overnight, some messages moved, some only moved a date header of some earlier time (all the same time) and all messages were left intact in the original directory. After moving the messages a few at a time, I had to manually delete the duplicate messages in the sub folder. What is the maximum number of messages Thunderbird will move at one time.

When I open Thunderbird it opens multiple tabs while attempting to get emails from an email folders. It doesn't allow to access any other email folders while trying to get messages from that particular folder and it eventually crushes.

Hello, I have a problem with subfolders. I created a few on my account, but they are not visible. When I go to the email application on my phone (samsung email), they are visible. please help me with this problem

When importing my contacts from my android phone (Samsung with Android 14) as a .vcf file, Thunderbird import the file but only shows the contacts from 1 group ( I have organized my contacts in my phone by groups, Business, Family, Friends, etc), the rest are shown as dots icons with no data in it, in this case, all my Business make it to Thunderbird but the other groups are ignored. I have also added this .vcf file to My Contacts in Windows and they can be accessed in and individual or list format in the File Explorer. Thunderbird should be able to read this folder with no need for imports. Appreciate any comments in this matter.

Ramon Arriaza ramarrie @gmail.com

Windows 10 thunderbird 91.13.1 (I know ... out of date, but I tried a newer version last year and hated it.) My special address book sub categories don't work as they used to. I used to be able to right click on one of them and I got a choice to add all the entries in to a BCC field. This was great for forwarding things to a list of people with a common interest, but without sharing their addresses with all of the other recipients. It just quit doing this. If there is no easy solution, I guess I'll have to man up and upgrade! Many thanks for your volunteer work! Jack

Dear community, I have recently updated my Thinkpad from kubuntu 22.04 to 24.04, which included an update of thunderbird to version 128.1.0esr (and a switch to a snap package).

However, when I type into the quick filter bar, (i) the whole thunderbird GUI freezes until the filter was applied to my several thousand emails, (ii) which also seems to take much longer than before. Before the update, the filter took maybe ~0.5 seconds or less, it now takes ~4 seconds. A lot for just a few thousand emails. Btw, the same happens if I empty the quick filter field. Just that it seems to take now even longer until it shows all of my emails.

I don't know if anyone can help. I feel more this could be something for a bug report?

Thanks a lot in advance, Matthias

I just recently switched to Thunderbird and Libre Office to get rid of MS365. I am happy so far, if there wasn't one particular issue which I do not find a solution for:

I know how to sort messages with the newest on top, I know how to toggle the threaded view on and off. But I would like to use the threaded view and find it impossible to adjust a descending order within a thread. So I end up with the newest thread on top, but the thread headline shows the oldest message and if I unfold the thread it's in ascending order.

This is a major issue for me. To avoid overlooking incoming mails, I need to switch of the threaded view. Websearch didn't provide me a solution.

I'm getting these notifications multiple times a day. It serves no useful purpose, there is no way to stop them, that I can see and no way to universally shut off this type of notification. Please help!

Since a recent TB update in August, the program now downloads previously-deleted messages from Gmail. TB downloads from the In folder (OKI), but also current messages that I sent to Trash folder (not OK).

Example: 50 new messages appear in the Gmail In folder. I delete 30 messages from the In folder, and they correctly move to the Trash folder, leaving 20 in the In folder.

I next launch TB on my Win10 PC and press F5 to begin the download. Until recently, I would get the remaining 20 messages and ONLY the 20. Now, TB downloads all 50, as if 30 were never deleted.

                                         NOTE:  I changed no settings at either end.

If I go into the Trash folder before downloading and delete today's trash, those messages are totally gone and won't download. But this was never necessary a few weeks ago.

If any reader had and fixed this annoying problem, please tell me how you did it.

All of our "read" emails, --from all of our accounts -- have suddenly disappeared. All of the folders and subfolders are still present. We still get new email, but as soon as we read it, it's gone. We have had these same email accounts for years and have not made any changes. In Account Settings --> Synchronization & Storage --> "don't delete any messages" is checked. "Read" messages are still on our server.

So, 1) Why did this happen? 2) Is there any way we can get our messages back in Thunderbird?

In Thunderbird existiert die Suchfunktion ohne Zeiteinschränkung nicht mehr. Vorher gab es die Funktion "alle Termine". Die ist nicht mehr da. Wir kann ich Suchen, ohne dass ich einen gewissen Monat o.ä. vorher wissen muss????

I have Thunderbird up and running on one of my Oracle Linux Virtual Machines.

I enabled the FiltaQuilla extension, because I want to save message attachments automatically to a local filesystem, and then run a backend script against those saved attachments.

Everything appears to be configured correctly.

The email filter is working sporadically. Sometimes it works, and sometimes it doesn't. It is not consistent.

It does not seem to work immediately, and it does not seem to work when I try to manually run it.

But, if I leave my computer for a little while and come back, the saved files will magically appear, "somehow", but only sporadically.

Even though the filters appear to be enabled, they are not being kicked off when the new messages arrive.

I currently have 3 options in place, in the "Filter Rules" window:

"Manually Run", "Getting New Mail: Filter before Junk Classification" and "Periodically, every 10 minutes".

I wish there was an option to "Run with each new message received".

I set a "Subject Contains" filter, and that is my only filter.

Then I tried both "Detach Attachments To" and "Save Attachments To", but neither of them seems to be working properly.

For a brief few minutes, I attempted to combine "Move message to folder", but it moves the message immediately, before the first filter has a chance to save it to the local filesystem.

When you have different actions in mind, there MUST be a way to prioritize each action, so that the first option MUST complete successfully, before attempting to complete the second, and subsequent actions.

In my case, I need to save the attachments to the local machine, before removing or moving the message.

So, if action number one completes successfully, it goes on to complete the second action.

If action number one fails, it stops all processing of future steps, so that the failure can be debugged.

I really need a solution to the saving of attachments to local filesystems (This is in Linux).

I am running version 128.1.1esr (64-bit) on Windows 11.

A few weeks ago one of my email accounts stopped working so after attempts to find and fix the problem I resorted to deleting and recreating the account in Thunderbird.

The account is a hotmail.co.uk account and the server type is "POP Mail Server".

I noticed that there were fewer folders under the account (Inbox, Drafts, Sent and Trash). There may also have been a Junk folder. I thought that perhaps Thunderbird would create any additional folders as and when messages appeared in them, but I have now discovered that I have messages in the Spam folder on the server but they do not appear in Thunderbird.

Please can someone tell me what I have done wrong and how can I fix it.

Many thanks.