Firefox Community Forum

Hello, Today I performed a factory reset on my laptop (Windows 11). Before i did that, I checked if my Firefox account has synced all it's data, bookmarks, history etc. was checked and I pressed "sync" button. Then performed all of the actions connected with factory reset of a windows including partition removal. After that installed Firefox, logged in, but had to reset my password because it wasn't saved within my Bitwarden. Then synced and it turned out, that there is no saved bookmarks on my account. Is there a way to return my bookmarks?

Best regards, Karol Picher

Hello if i backup my data on firefox account then i sign into new device then i again login my email and firefox acc then i did not got my passwords or bookmarks and history again. Then what's the use of that backup ? is that offline or online backup if offline then what if i reset my pc and then login back ? if online then there is no option to backup that data. Help me to get back my data.

Currently on Linux, but the problem is probably not OS-specific (although any work-around may be).

What I look for:

I want one setup for work, one for union, and one for personal use. If my work setup would be compromised, union bookmarks, search history etc is not compromised at the same time. Also, my work setup is not cluttered with private bookmarks and addons. Obviously, it'd be nice if those setups could be handled as separate start menue icons, so that I don't need to switch using a couple of clics, but just start the right setup directly. Needless to say nowadays, that these setups need to be syncable between devices. Ideally I as a person would have one Mozilla account that can store multiple profiles and protect each one with a seperate password, OR I as a person would have multiple Mozilla accounts that are made for easy switching.

What I've tried:

Multiple accounts, obviously; they sync between devices, which profiles really do not. The problem I run into is that I still need a separate profile for each account if I don't want to log in and out of them (which I don't want indeed, Alt-Tabbing during my leisure time is the only way for me to get things done for union and often for the office-part of work).

Finding the profile feature was hard enough but I adopted and have the about:profiles page bookmarked in all profiles. But whenever I start using a new computer, I need to set up new profiles. I tried saving them in a custom location on my nextcloud so that they can sync, but there is no straight forward way to import profiles. You need to create new ones and then move the contents of the old ones, instead of just pointing ff to an existing profile; that kind of kills the point of picking a custon location in the first place. All I ever do with a new profile is logging in to one of my already highly profiled accounts.

Along the way I realized that there is a now more GUI-way to create profiles, so I tried that. But when I tried choosing a custom location for them, I failed. Took me a while of restarting and googling to find out that Mozilla has managed to have two completely seperate features with the exact same name! That is, when you create a profile the modern way, it does not appear in about:profiles and vice versa.

Since I ditched the idea of custom location anyway, I setteled with the new way. But when I thought I'd make seperate startmenue links for them, because surely you can handle that with some kind of flag in the command, I could find only one option for profiles, and, as you can guess, it works with the old profiles.

It seems that one can start with a profile at a certain path, so maybe the old way with custom path could be something for me anyway, but when I used such a profile, I got a warning message that says that history and bookmark functions might not work properly and that some security program may cause this.

So, how is one actually supposed to use different accounts OR how is one supposed to sync different profiles between devices?

Hello,

I have a new laptop and I am trying to recover my old Firefox data. On my previous laptop, I had Firefox bookmarks, saved passwords, browsing history, and other browser data. None of this information has appeared on my new laptop.

I have also forgotten the password for my Mozilla account. I tried to recover the account, but my bookmarks and other data are still missing.

Could you please explain how I can safely restore my bookmarks and saved login information?

My old laptop is [still available / no longer available]. The new laptop uses [Windows/macOS/Linux].

Thank you for your help.

I have a Firefox account I use as my default work browser. My organization's latest software updates forced me to re-install the latest version of Firefox. I specifically un-checked the box when installing that suggested clearing my settings and extensions, etc because I wanted to retain the way my profile was configured. When I logged back into my account, ALL of my settings, extensions, and YEARS of bookmarks I need to do my job have been completely wiped, and there seems to be nothing in my account that will allow me to recover them--the profile I've been using for year seems to have been completely reset, with all its history completely wiped.

Is there any possible way I can recover my bookmarks?? I did not create an external backup and realize that makes things harder, but I assumed my profile would retain its history as it was tied to an account I was always logged into.

Hi

I have been using Firefox mobile for many years. Recently I wanted to remove sone pinned websites on my home page. i was told the only way to achieve this was by using the desktop version as the mobile version did not support this action. i installed Firefox onto my laptop but on synchronisation it appears that the laptop has told the mobile that it is a new `setting` and not used the mobile as the `original`. I have now lost all of my bookmarks that i have collected over years on the mobile version. Can you suggest a way of restoring this and telling the laptop to use the mobile settings?

Regards

Paul McNeill

Hi, I'm pretty sure the email I am signed in with now is what was tied to all of my bookmarks in Firefox but I had to do an account recovery and I did not have my key. When I was able to sign back in and hit the sync button nothing updated.

I am really, really hoping I did not lose everything here... is there anyway I can recover my bookmarks/passwords?

So I got myself into a pickle again trying to move my ffox tabs and bookmarks to a different pc. I knew there was something I didn’t like about sync so I avoided that. Until I was having problems transferring my tabs and bookmarks and I relented. Mistake. I had to sign in, not sure why I wasn’t already signed in or why I was signed out. It moved over my tabs fine. But somehow I ended up with some strange list of bookmarks that must be from months ago. If I am stuck I guess I can resurrect what I had although I am not happy at all with this mess. Any way to get back to what I had? It has messed up both the new pc and the original one now. I happened to find some files called session store backups that if that is any good for history those are only for tabs which are fine anyway. Any idea what to do or am I screwed?

Hi,

I assumed that bookmarks and passwords were tied to my account and that by logging in; I would sync them in automatically. I just reset my Windows 11 and had all files deleted.

I used to do this with Google Chrome, but now that I'm a Firefox user, resetting my PC and logging into Firefox after a fresh download, I have nothing? I cannot find anywhere to sync this back, do I have any hope or did I miss the opportunity?

Hi, I had to reinstall my windows where I thought my Firefox would sync up upon reinstallation. However, nothing would sync up and the best I could do myself was to import pretty out-of-date Chrome data. When I to my firefox account and scroll to connected services I see my last PC name with its firefox login. Is there any way to recover that data and import to my current device? I read you kept sync data as encrypted data on your Mozilla servers, so I hope that's a viable solution.

I have always been logged into Firefox and I know that I had updated my bookmarks but recently I have re-installed my Windows and after logging into firefox all my bookmarks are gone. I don't have a html file and I can't 'upload' them manually.

I was hoping that they would be automatically updated after sign in... All I have are default bookmarks and the last 'sync' is showing today, which is after I re-installed Windows... Is there any way to get them back?

Any advice?

My impression is that everytime Firefox updates I loose my passwords and bookmarks. This happens on my windows and Linux computers. I believe that I'm not signed in to Firefox but not sure. Would not being logged in cause this problem?

I was signed in to my firefox account on my laptop, but then my laptop broke and cannot be recovered. I had my account set up to sync my data (i have email confirmation of this) so I signed in to firefox on my phone to retrieve passwords, bookmarks, etc. I reset my password to enter because I didn’t remember what it was (it was saved on the laptop). But none of my data appears on the mobile app. Is there a way to access my data still?

I recovered them once by choosing a different default profile. Then the next time I opened Firefox both the saved profiles had no passwords.

I can find the referred files on the desktop, but don't see real steps on what to do with them, and if they're the ones in the now password list-less profiles they will be useless anyway.

I really don't know what to do. It seems every time I open Firefox it updates and half the time I lose all my bookmarks, all the time I have no passwords. Right now I have bookmarks but no passwords on the desktop. I have everything on the Android phone only.

I'm on Windows 10 still on the desktop, but my windows 11 surface pro 8 now seems to have lost passwords, too!

Is there a way to download and not lose anything, then import back to desktops?

I'm afraid to sync, in case the desktop takes precedence and erases all my passwords on my phone!

Hello Mozilla Support,

I am seeking assistance with recovering my Firefox data after resetting my laptop.

Before performing the reset, I verified that I was signed into my Firefox account and believed that Firefox Sync was enabled. After reinstalling Firefox and signing back into the same account, my previous data does not appear to be available.

I had to reload firefox after getting xpcom error messages, now i can't work out how to restore my passwords,bookmarks etc from my sync profile that i set up months before.

Being a weird person, I always saved my sites on my firefox browser and for my own reasons, hadn't bookmarked them and always kept them open on tabs to pick up and read at a later date, and as a result, racked up a lot of different tabs that were all very dear to me. However due to a catastrophic hardware failure a few hours ago I lost everything on my local files, including my backups of all the firefox tabs. I was hoping that if there was a remote possiblility that if the sync was able to record tabs, that it would also save all tab information from previous browser sessions.

Hey hey So On my old system I logged into my FF account did 7 syncs just in case whi all were telling that I'll have all of my stuff right away but.... I reinstalled Windows and... installed Firefox and got freaking 00000000 zeeeero tabs or passwords synced.... All of the manual attemps of sync got nothing, absolutely nothing!? So what was the point of online account which does nothing and just give a fake faith??? I would rather do cp -r of local foler as I did for the last 20 years.... But this time I was faked with fake "sync all good" which doesn't work and just fake people