Firefox Community Forum

All the icons in my Bookmark Toolbar have been working great with no errors for several years, through countless updates with no problem. Then, recently I noticed all the icons lost the color icons and just show as a wire globe. Clicking on them, any one of them, they all go to the same website. If I remove them, got to the website I want there, and drag the URL to the bookmark bar, things are back to normal for that icon. So I replaced each one, and the next day, when I open Firefox, all the icons are again wire globes. It seems that Firefox will not retain the URL for any of the icons.

Very strange.

Firefox will not allow me to connect to a portal I've been using for years. It gives a "SEC ERROR REVOKED CERTIFICATE" I can connect using another browser. What's up?

I use Firefox as my default browser, and I like it very much.

Problem: I received an outlook email with a link to a Docusign envelope. The link would not connect with Docusign.

Work Around: When I used another browser, Microsoft Edge, the link opened up right away.

Additional Information: I use another digital signature program, Dotloop, and it works without any issues on Firefox.

Question: What can I do to make sure that Docusign works properly on Firefox?

Thank you!

Out of the blue all my bookmarks and passwords disappeared, When I follow your instructions there are no backups in your files. Toolbar is missing and right clicking shows a check mark but no toolbar, I have already switched to Chrome and guess what they have all my bookmarks but no passwords. Passwords are no problem I saved them more so than you backed up your files. I guess it was an update, I don't know. I am 85 years old and have used Firefox a number of those years, probably longer than whoever reads this has has been with us.I guess you know which path I'll be taking from now on. Just thought I would let you know. PS and there will not be anymore automatic updating I'll do it myself I trust me. Stick a fork in me I'm done !

I need to find where all my bookmarks are on my computer so I can restore them. My operating system is Windows 7. Even when I try to restore through import/backup and it says it was successful there are none of my saved bookmarks. Can you help in specific steps how I can get these back? From what I read there should be a Firefox file on my computer where these are all saved. Thanks!!

I am trying to use whatsApp web on my laptop but i don't know how to connect it with my phone. I need step by step guidance to scan the QR code and link my account

The website wouldn't open for me, so I decided to restart Firefox, after which it closed all my tabs and tab groups. My settings are set to "keep tabs after closing the browser." This hasn't happened before.

I can no longer the the "Fry's digital coupons". When I go online to Fry's and click on "Fry's digital coupons" it always says that "there are no coupons available, try again later". When I keep retrying it then says "you are not authorized to on this page." And the Fry's customer service always says it's my browser contact that is the problem.

Can you help me?

My wife's old Windows 10 HP laptop quit working last week do to some Operating System failure while it was trying to do an update. It finally did a reboot and now it is useless, at least as it is! It will NOT complete the boot process after trying all of the options offered. All that I am able to is exit out of Windows to a "DOS prompt." I am able to get to the Mozilla Firefox folder and others contain within. The new Windows 11 laptop I bought her is working fine with a fresh Firefox browser installed about a week ago. What she wants is her web links, settings and saved passwords "copied" from the old laptop and installed on the new one! We have no idea how many there are to retrieve! I'm hoping that there might only be one folder that I can copy via "command line" prompt to a USB drive and move the file(s) to the new laptop the same way. Can anyone tell me what I need to know? Thanks in advance! Tim O.

For the last 2-3 day I have been experiencing a box that asks for my signature each time I go to a new website. I can't move the box. I can't screenshot it. Does anyone know how I can get rid of it?

I just accidentally deleted a day of history, now it has to relearn a bunch of stuff.

Please add support for undo, so that if you do it by accident, you can reverse it.

I have been unable to access any secure sites since I installed Norton 360 Antivirus. Whenever I try to access a secure site I receive the reply: Secure Connection Failed Error: PR_END_OF_FILE_ERROR I have tried all of the repairs listed on the internet but none have corrected the fault. I have also tried disabling Norton but also without success I have also tried uninstalling and re-installing Firefox but without success Can you suggest any other methods to correct this fault

Dear Mozilla.

Yes, I'm using the dreaded Windows 10, I do understand it's at end-of-use, however this prob's been happening for ages. It's just got a little worse lately! (I've also got another hard drive with Windows 7 on it I swap the Windows 10 drive for sometimes. And we don't talk about the Windows XP hard drive with my music software on it. AARRRGGGHHH!!!! But the everyday drive with this problem is definitely Windows )

I don't use masses of extensions, just a VPN (which is there but not used a lot!) and is Proxy VeePN (that's its name, blame the designers, not me!) When I'm NOT using Firefox for a few moments, I hear the fans speed up, the hard drive spins like it's about to take off (old computer here!) The moment I touch the mouse, the fans all slump back to normal and the red 'HIGH USAGE' mark against Firefox vanishes back down to 'LOW'. Which makes it annoyingly difficult to analyze what's happening cos the moment I touch the mouse to find out what's happening, it stops happening!

Despite the above and its memory addiction - left to itself it munches memory like me with a crate of chocolate bars! - I do love Firefox best of all the browsers. I kinda know what causes the memory problem, by the way. I don't know all the techie terms but here's what's going on. Imagine you've got a house with an untidy kid in it. Every time one room gets too messy to use, you move into the next room. Eventually you run out of rooms. Then you restart the house back from day one, all the rooms are tidy again and you can use them all individually and happily - until Untidy Kid turns back up!

I'm on Firefox 148.0.2. If you've got any ideas about the CPU usage, I'm [email removed]@hotmail.com. It doesn't seem to matter what websites I've got in the browser, it just does this when I've got it parked in the background, it's like it's twiddling virtual thumbs through boredom cos it's not being used.

Yours respectfully,

Chris.

not a real question and not waiting for answer.

the "Open all in tabs" menu that appears at the bottom waiting for you to click on it by mistake. we need a way to remove that option while also disabling the middle button over the folder to open all bookmarks over the tabs. It also should be a default because been using firefox since version 1 (previously Netscape Navigator back in 1998) and I rarely had the need for something like that.

Firefox under linux x64 v 148.0.2

Linux madcat8.local 6.12.30 #1 SMP PREEMPT_DYNAMIC Thu May 22 18:38:20 CDT 2025 x86_64 Intel(R) Core(TM) i9-14900K GenuineIntel GNU/Linux

asked chatgpt and it suggested some fixes but apparently userChrome.css is actively being ignored. from the look of things, seems like I will have to stick to an specific version like I had to do with Thunderbird after version 102 where ugly UI changes were implemented.

have fun.