Firefox Community Forum

The 125.0.2 update broke Amazon Prime Video. Firefox refuses to play ANY video, causes website to return a "That shouldn't have happened" error page. Prime Video plays just fine on Safari 16.6.1, macOS 11.7.10. Amazon says just to use Safari, but I want Firefox to work right.

I use a CRM program called Nutshell for email marketing. For the past 2 years, it has worked perfectly in Firefox. As of 2 days ago, images no longer show up in the marketing emails. The same thing is happening in Firefox on both my Windows machine and my Mac. Nutshell told me to uninstall and reinstall Firefox, but that didn't help. If I use the "Refresh Firefox" command, the images show up but only briefly, then they're gone again.

I can use Chrome instead of Firefox and everything works, but I would prefer not to. Any suggestions?

Hello,

please i have a problem with google sites (Google/Youtube/Gmail)

The problem is when i want to open these sites, the sites are loading for about 20seconds and nothing happens after multiple tries (or when the time passes by) the sites function normally, but this problem occurs every few minutes and it's nerve wracking...

I had this exact problem on my former PC and now it's occuring on my new PC so it has to be something wrong with Mozilla

please help me because i don't want to switch to another web browser after using Mozilla for many years

Thanks

Topic as above.

can't access the browser with all my settings - some will need reverification codes if I can't access - any advice please thanks Rob

error message platform version 129.0 is not compatable with mini Version 128.0.3 what does this mean? Thanks

Can't type on Tiktok live videos. All other text field on tiktok work, including commenting on non-live videos. All text field on other websites work. I uninstalled firefox and deleted appdata to try from a clean install. Still has same issue. Works fine on Chrome.

Suddenly, two of my email accounts are showing blank messages on Firefox, but are fine on other browsers. I'm using Firefox 128.1 ESR. I recently updated Firefox from 128 ESR to 128.1 ESR.

On one of them Ctrl-A highlights the main body of the email (GMX Mail) and then reloads itself and shows okay, but I'm not going to continue to use it like that.

The other one, I can manually highlight the otherwise invisible text, but then it just goes away again, and this is my main email (Proton Mail), so it is unusable in Firefox.

How do I remove the last ESR update? Do I have to switch browsers permanently or is this fixable?

Thanks, AnneF

This current version of Firefox (126.0) is preventing Yahoo! Comments from showing/displaying in ANY Yahoo! article. After I finished reading a Yahoo! article, the Yahoo! Comments is viewed but upon clicking on Comments, it just disappeared. It happens in any Yahoo! article with Comments. I used Safari to see if I experience similar issue but Safari is able to show/display Yahoo! Comments upon clicking on them. I have no other browser plug-in or app in Firefox preventing Yahoo! Comments from showing, it seems to be a Firefox JavaScript issue.

I play the game at https://word-salad.archive.org/, but most of the time it's considered insecure. This is the error I get: Error code: SSL_ERROR_INTERNAL_ERROR_ALERT. Yet, it will come on if I enter the url later in the day. Do you know why it's a hit and miss url? I would think that if they fixed it once, it would be okay.

I am unable to load the video pages on prime video in firefox. Instead of loading the video's page, it gives me a black screen and says "That shouldnt' have happened. It looks like something went wrong on our side. Let's find you a great video to watch instead." It works fine in Chrome, and other streaming sites like Netflix also work. I tried upgrading firefox, and upgraded to 129.0 (64 bit), but the same error is still happening. I contacted Amazon support, they couldn't figure it out, and told me to talk to Firefox support.

I disabled ublock origin, and disabled trackign protection, and error still occurs.

I was told my bank that there has been an issue with firefox since the last upgrade. I can sign into my account, but if I try to do anything or click on anything, the site locks up and I can not do anything except for sign out. They told me that it was on your end and that you needed customers to reach out. It's becoming frustrating that I can't use firefox for this application. I can get into my account and do what needs to be done with other browsers. What can you do on your end. The bank is Mission Federal Credit Union. Thank you! I look forward to hearing back with good news!

Help! Since the last upgrade I can't log in to several of my sites- the sign-in page refuses to load (e.g. https://ottawacitizen.com/) and several site Captchas refuse to accept any answer. In all cases, Safari has no problem when I switch to it (I hate their interface compared to Firefox). I'm on macOS 12.6.6 desktop.

Greetings, Mozilla Community I'm contacting you to ask for help with a problem I'm having with Mozilla Firefox that comes up when I try to visit https://deraltersrechner.de/. It won't load, and I'm not sure if that's because of a bug in the website, a browser issue, or something else entirely.

Does anyone else have knowledge of this problem or recommendations for a fix? I've attempted removing addons and cleaning the cache in my browser, but the issue still exists.

I would be grateful for any advice or ideas on improving the usability of the website. Thank you in advance for your assistance.

So recently on the latest Firefox version 128.0.3 (64-bit) I have seen blank pages very often. Be it me trying to search for something using google or opening results of such searches, my Firefox just displays a blank page. Sometimes it's the fifth tab, sometimes it's the second tab - but it has happened a lot within the last week. At first I thought I might be running out of RAM but that doesn't seem to be the case because next tab opens and plays nicely as seen in first screenshot. I'm running Windows 10 x64 and have no plans on going Windows 11 ever, but this is just silly.

Hello,

This morning, for the very first time in 12 years, I opened my hotmail/outlook email tab and got a completely blank white screen, and nothing more. I've restarted my laptop twice, just to see if it was a Windows glitch. Nope. I disabled ad blockers with the little shield in front of the URL--still no change.

I love Firefox and prefer to use nothing else. However, I tried to open my email with Edge and it works fine. It also works fine on my older computer that did NOT get the Firefox update, so something is amiss here. Firefox updated recently on this machine and I'm wondering if something went wrong in the update. I'm not very tech savvy, but can anyone help me?

Thank you, Marsha

Many web pages now 'flash' when opened in FF (128.0.3 64bit W10). ALL graphics images turn on then off in synchrony. Text does not seem to be affected. Disabling HW acceleration has no effect.

sample web page: https://www.cnbc.com/2024/08/01/eu-ai-act-goes-into-effect-heres-what-it-means-for-us-tech-firms.html This problem does NOT occur using Google Chrome.

Seem to get the SAME errors in web page display in Chrome, but no flickering.

CHROME ERROR LISTING ailed to load resource: net::ERR_BLOCKED_BY_CLIENT VM41:53 VWO - CAT7 - Enabled VM53:162 Parsely - CAT7 - Enabled VM62:39 True Anthem Tag - CAT4 - Enabled

****** [mps] REDIRECTED: false → mps.cnbc.com ******
--[executed]--> MPS Header Additions (2)
--[executed]--> MPS Footer Additions (3)
This is the MPS omniture pagecall

AccessEnabler.js:1 [AccessEnabler.js][info] Version: 4.7.0-8bca726 RELEASE pubads_impl.js?cb=31085846:32 The following functions are deprecated: googletag.pubads().setTagForChildDirectedTreatment(), googletag.pubads().clearTagForChildDirectedTreatment(), googletag.pubads().setRequestNonPersonalizedAds(), and googletag.pubads().setTagForUnderAgeOfConsent(). Please use googletag.pubads().setPrivacySettings() instead. WC @ pubads_impl.js?cb=31085846:32 AccessEnablerProxy.js:1 [AccessEnablerProxy.js][info] Version: 4.7.0-8bca726 RELEASE

Polar Native - CAT4 - Enabled
TVPromote Global Pixel - CAT4 - Enabled

VM116:132 WPromote Pixels - CAT4 - Enabled VM117:51 AdmantX - CAT4 - Enabled

BounceX - CAT4 - Enabled
Iterate Survey - CAT6 - Enabled

VM129:59 Nielsen DCR Tagging - CAT4 - Enabled VM130:97 Omniture Accountflows - CAT7 - Enabled VM131:855 Omniture Click Linkcall - CAT7 - Enabled VM132:213 Omniture Click Linkcall - CAT7 - Enabled VM134:149 Omniture Scroll Linkcall - CAT7 - Enabled VM135:60 Omniture Search Quote Linkcall - CAT7 - Enabled VM136:1322 Omniture Video Events - CAT7 - Enabled VM137:63 Omniture Quotepage Linkcall - CAT7 - Enabled VM138:40 Omniture Quotepage Linkcall - CAT7 - Enabled VM139:168 **** LOADED: Parsely: Video Event Tracking VM139:170 Parsely Video - CAT7 - Enabled VM140:78 SailThru - CAT7 - Enabled /zephr/public/rule-outcomes/v1/conversions:1

      Failed to load resource: the server responded with a status of 400 ()

2otCCPAiab.js:96 received a request for uspapi about:srcdoc:1 Access to fetch at 'https://api.rlcdn.com/api/identity/envelope?pid=1258' from origin 'https://www.cnbc.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled. api.rlcdn.com/api/identity/envelope?pid=1258:1

      Failed to load resource: net::ERR_FAILED

VM43:813 finished executing omniture now amp-inabox.js:127 Powered by AMP ⚡ HTML – Version 2406241625000 https://www.cnbc.com/2024/08/01/eu-ai-act-goes-into-effect-heres-what-it-means-for-us-tech-firms.html 3otCCPAiab.js:96 received a request for uspapi amp-inabox.js:127 Powered by AMP ⚡ HTML – Version 2406241625000 https://www.cnbc.com/2024/08/01/eu-ai-act-goes-into-effect-heres-what-it-means-for-us-tech-firms.html

FIREFOX ERROR LISTING Partial Browser Console Report: Listener for event 'frame' did not return a promise. 2 event-emitter.js:248:23 Error while destroying front: inspector Error: Connection closed, pending request to server0.conn0.process46//inspectorActor71, type getWalker failed

Request stack: request@resource://devtools/shared/protocol/Front.js:299:14 generateRequestMethods/</frontProto[name]@resource://devtools/shared/protocol/Front/FrontClassWithSpec.js:47:19 _getWalker@resource://devtools/client/fronts/inspector.js:84:30 initialize@resource://devtools/client/fronts/inspector.js:73:12 </p>

   baseFrontClassDestroy resource://devtools/shared/protocol/Front.js:105
   destroy resource://devtools/shared/protocol/Front.js:73
   destroy resource://devtools/client/fronts/inspector.js:128
   destroy resource://devtools/shared/protocol/Pool.js:211
   baseFrontClassDestroy resource://devtools/shared/protocol/Front.js:109
   _onTargetDestroyed resource://devtools/shared/commands/target/target-command.js:369
   _destroyExistingTargetsOnTargetSwitching resource://devtools/shared/commands/target/target-command.js:275
   _onTargetAvailable resource://devtools/shared/commands/target/target-command.js:205
   _emit resource://devtools/shared/event-emitter.js:242
   emit resource://devtools/shared/event-emitter.js:186
   emit resource://devtools/shared/event-emitter.js:330
   _onTargetAvailable resource://devtools/client/fronts/watcher.js:60
   _emit resource://devtools/shared/event-emitter.js:242
   emit resource://devtools/shared/event-emitter.js:186
   emit resource://devtools/shared/event-emitter.js:330
   onPacket resource://devtools/shared/protocol/Front.js:348
   onPacket resource://devtools/client/devtools-client.js:458
   send resource://devtools/shared/transport/local-transport.js:67
   makeInfallible resource://devtools/shared/ThreadSafeDevToolsUtils.js:103
   makeInfallible resource://devtools/shared/ThreadSafeDevToolsUtils.js:103

target-mixin.js:474:19
Failed to start [root-node] legacy listener for target null Error: Connection closed, pending request to server0.conn0.process46//inspectorActor71, type getWalker failed

Request stack:
request@resource://devtools/shared/protocol/Front.js:299:14
generateRequestMethods/</frontProto[name]@resource://devtools/shared/protocol/Front/FrontClassWithSpec.js:47:19
_getWalker@resource://devtools/client/fronts/inspector.js:84:30
initialize@resource://devtools/client/fronts/inspector.js:73:12
<pre>   baseFrontClassDestroy resource://devtools/shared/protocol/Front.js:105
   destroy resource://devtools/shared/protocol/Front.js:73
   destroy resource://devtools/client/fronts/inspector.js:128
   destroy resource://devtools/shared/protocol/Pool.js:211
   baseFrontClassDestroy resource://devtools/shared/protocol/Front.js:109
   _onTargetDestroyed resource://devtools/shared/commands/target/target-command.js:369
   _destroyExistingTargetsOnTargetSwitching resource://devtools/shared/commands/target/target-command.js:275
   _onTargetAvailable resource://devtools/shared/commands/target/target-command.js:205
   _emit resource://devtools/shared/event-emitter.js:242
   emit resource://devtools/shared/event-emitter.js:186
   emit resource://devtools/shared/event-emitter.js:330
   _onTargetAvailable resource://devtools/client/fronts/watcher.js:60
   _emit resource://devtools/shared/event-emitter.js:242
   emit resource://devtools/shared/event-emitter.js:186
   emit resource://devtools/shared/event-emitter.js:330
   onPacket resource://devtools/shared/protocol/Front.js:348
   onPacket resource://devtools/client/devtools-client.js:458
   send resource://devtools/shared/transport/local-transport.js:67
   makeInfallible resource://devtools/shared/ThreadSafeDevToolsUtils.js:103
   makeInfallible resource://devtools/shared/ThreadSafeDevToolsUtils.js:103

resource-command.js:1118:15
Unable to find target with innerWindowId:15032385981 watcher.js:188:13
Listener for event 'frame' did not return a promise. 5 event-emitter.js:248:23
Unable to find target with innerWindowId:15032386002 watcher.js:188:13
Unable to find target with innerWindowId:103079215105 watcher.js:188:13
Error: Got notified about channel 15032387338 more than once.

   onNetworkEvent resource://devtools/server/actors/resources/network-events.js:282
   #createNetworkEvent resource://devtools/shared/network-observer/NetworkObserver.sys.mjs:815
   <anonymous> resource://devtools/shared/network-observer/NetworkObserver.sys.mjs:407
   makeInfallible resource://devtools/shared/DevToolsInfaillibleUtils.sys.mjs:43

DevToolsInfaillibleUtils.sys.mjs:22:13
Listener for event 'frame' did not return a promise. 6 event-emitter.js:248:23
Security state 0 has no known STATE_IS_* flags. DevToolsInfaillibleUtils.sys.mjs:22:13
Unable to find target with innerWindowId:15032386023
</pre>

On my food menu website (https://cavamenuprice.com/cava-menu-waldorf-md/), I’m encountering an issue in Mozilla Firefox where the menu layout appears misaligned and some images are not loading correctly. The problem does not occur in other browsers. Has anyone faced similar issues, and what are the best practices for ensuring compatibility and consistent appearance across all browsers?

Hello,

This morning, for the very first time in 12 years, I opened my hotmail/outlook email tab and got a completely blank white screen, and nothing more. I've restarted my laptop twice, just to see if it was a Windows glitch. Nope. I disabled ad blockers with the little shield in front of the URL--still no change.

I love Firefox and prefer to use nothing else. However, I tried to open my email with Edge and it works fine. It also works fine on my older computer that did NOT get the Firefox update, so something is amiss here. Firefox updated recently on this machine and I'm wondering if something went wrong in the update. I'm not very tech savvy, but can anyone help me?

Thank you, Marsha

The mail.com login page does not function. It loads but all the tabs on the drop-down log-in menu are dead. At the same a long list of text tabs appears on the left side (superimposed over page in light blue print). These text tabs function, but there is no login option among them.

I have tried refreshing and opening a new tab, nothing works.

The page works fine on Bing.

The failure began in late July.