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issue adding existing Zoho email account to Thunderbird

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I have successfully added numerous Zoho email addresses for our business into Thunderbird so I can easily toggle back and forth between inboxes, etc., but I have one Zoho email address that I just can't get to add. I created a new App-Specific Password for it in Zoho in case that was the problem, but the new one isn't solving the issue, either. I've attached an image of the screen and the message I'm getting- please let me know where else I can check for whatever might be preventing this add.

I have successfully added numerous Zoho email addresses for our business into Thunderbird so I can easily toggle back and forth between inboxes, etc., but I have one Zoho email address that I just can't get to add. I created a new App-Specific Password for it in Zoho in case that was the problem, but the new one isn't solving the issue, either. I've attached an image of the screen and the message I'm getting- please let me know where else I can check for whatever might be preventing this add.
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