Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cant get my Bookmarks which were already synched

  • 3 tontu
  • 2 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy guigs

more options

I Already have a sync account created, all my bookmarks were synched to Firefox.

I have now changed my Laptop, but I dont see any bookmarks when I signin into synch account.

I Already have a sync account created, all my bookmarks were synched to Firefox. I have now changed my Laptop, but I dont see any bookmarks when I signin into synch account.

All Replies (3)

more options

Hi jayeshrathod23, Just to make sure, when you set up you sync account, were you on the old version? (Where a recovery key was required as well as a pair this device while you set up sync? ) If so, you may need to install an other version of firefox to recover the data from the account. Install an older version of Firefox

If this is not the case, when you add the account one more time and successfully login, try Tools > Sync Now to see if the bookmarks appear in a few minutes.

What were the results?

more options

Hi guigs2,

I had setup my sync account on vedrsion 31, and got my machine changed, again install version 31, I try to re-sync everyday, but nothing happens.

more options

Hi jayeshrathod23,

Would it be possible to share any error messages in the sync logs via pastebin.mozilla.org?

  • How do I turn on sync logs:
  1. Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks
  2. Restart Firefox and look at: about:sync-log
  3. Logs and error messages will be located here