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Flash crashes can usually be fixed by updating to the latest version of Flash. The article explains how to do this and what to do if updating doesn't work.

The message ''The Adobe Flash plugin has crashed'' is shown when the Flash plugin stops working unexpectedly. Reloading the page will often get the video, game or animation to play again. {for win,mac} If Flash continues to crash, updating to the latest version of Flash should fix the issue for most people. In some cases you may have to downgrade Flash to version 10.3. This article covers both of those solutions. {note}'''Note:''' This article is specifically for Flash ''crashes''. If you are experiencing issues such as video appearing black, white or grey and never playing, please see [[Flash 11.3 doesn't load video in Firefox]].{/note} {/for} {for linux} If Flash continues to crash, updating to the latest version of Flash should fix the issue. This article explains how to do that. {/for} [[Image:Plugin crash notification]] __TOC__ <!-- NOTE: This attempts to merge articles so much of this below is copied directly from https://support.mozilla.org/kb/flash-113-crashes --> {for win} =Solution 1: Update Flash = [[T:updateflash]] =Solution 2: Downgrade to Flash 10.3= If updating Flash to the latest version didn't solve the problem, you can try downgrading to Flash 10.3. {warning}'''Warning:''' Flash 10.3 doesn't auto-update so you won't be notified of new versions. Keeping Flash up to date is critical to keeping your computer safe.{/warning} {note}'''Note:''' You may want to write down these steps or print them out as you will have to close Firefox during this process.{/note} == Step 1: Uninstall Flash == To uninstall Flash on Windows, you will need to use the uninstaller provided by Adobe. #Download the uninstaller program from Adobe - [http://download.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe uninstall_flash_player.exe] (676 KB) #[[Template:closeFirefox]] #Run the uninstall Flash program that you download and follow the prompts. #When you are finished, start Firefox again and continue with the next section. See the Adobe help article [http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstalling Flash Player on Windows] for more details. == Step 2: Install Flash 10.3 == The following instructions will show you how to download and install Flash 10.3. # Download Flash 10.3 from the Adobe site - [http://fpdownload.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_10_plugin.exe install_flash_player_10_plugin.exe] (3 MB) # [[T:closeFirefox]] # Open your downloads folder and double-click the file named ''install_flash_player_10_plugin.exe'' to start the installation. #Follow the instructions in the installer. When the installation is complete you can open Firefox again. {/for} {for mac} =Solution 1: Update Flash = [[T:updateflash]] =Solution 2: Downgrade to Flash 10.3= If updating Flash to the latest version didn't solve the problem, you can try downgrading to Flash 10.3. {warning}'''Warning:''' Flash 10.3 doesn't auto-update so you won't be notified of new versions. Keeping Flash up to date is critical to keeping your computer safe.{/warning} {note}'''Note:''' You may want to write down these steps or print them out as you will have to close Firefox during this process.{/note} == Step 1: Uninstall Flash == To uninstall Flash 11.3 on Mac OSX, you will need to use the uninstaller provided by Adobe. #Download the uninstaller program from Adobe:<br>'''Mac OS X 10.6 and above''': [http://fpdownload.macromedia.com/get/flashplayer/current/support/uninstall_flash_player_osx.dmg uninstall_flash_player_osx.dmg] (225 KB){for not fx17}<br>Mac OS X 10.5: [http://fpdownload.macromedia.com/get/flashplayer/current/support/uninstall_flash_player_osx_10.4.dmg uninstall_flash_player_osx.dmg] (435 KB){/for} #[[Template:closeFirefox]] #Double-click the .dmg file that you downloaded to open a folder with the uninstall Flash program. #Double-click the uninstall Flash program and follow the prompts. #When you are finished, start Firefox again and continue with the next section. See the Adobe help article [http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstalling Flash Player on Mac OS] for more details. == Step 2: Install Flash 10.3 == The following instructions will show you how to download and install Flash 10.3. # Download Flash 10.3 from the Adobe site - [http://fpdownload.macromedia.com/pub/flashplayer/current/licensing/mac/install_flash_player_10_osx.dmg install_flash_player_10_osx.dmg] (6.1 MB) # [[T:closeFirefox]] # Open your downloads folder and double-click the file named ''install_flash_player_10_osx.dmg'' to open a folder with the Flash 10.3 install program. #Double-click the Flash 10.3 installer to start the installation. #Follow the instructions in the installer. When the installation is complete you can open Firefox again. {/for} {for linux} = Update Flash = The latest version of the Flash plugin should perform better and crash less often. To check if Flash is up to date, visit Mozilla's [https://www.mozilla.org/plugincheck/ Plugin Check] page. '''If it says that Flash needs to be updated, install the latest version manually using the steps below.''' [[T:updateflash]] For more help, see [[Flash Plugin - Keep it up to date and troubleshoot problems]]. {/for} [[Template:ShareArticle|link=http://mzl.la/LIoF7y]]