Hi Caterpilla, I understand you're having issues loading Youtube videos and they are taking to long to load. I was not sure what your other problems were besides that. Another cause for slow Youtube playback could be due to your Internet Service Provider; Try lowering the resolution settings while playing Youtube videos and see if that helps. I would suggest starting Firefox in safe mode to eliminate any unwanted third party extensions which may be interfering. # Click the '''3-bar menu''' in your browser in the top right corner of your screen. # From the list, click '''Help''' # Click''' Restart with Add-ons Disabled...''' If the above steps do not work, you could try clearing your cache but be warned: "Clearing all cookies and site data stored by Firefox may sign you out of websites and remove offline web content. Clearing cache data will not affect your logins." # Click the '''3-bar menu''' in your browser in the top right corner of your screen. # Click '''Options ''' # On the left-panel click '''Security & Privacy''' # Under '''Cookies & Site Data''', click '''Clear Data'''