Did you follow the FAQ about this issue? https://support.mozilla.org/en-US/kb/firefox-already-running-not-responding

Yes, I followed all step from that post also have uninstalled and reinstalled the program.

Did you try to reset your profile or run a clean profile?

From what I have been reading from other posts on this forum, the issue may be caused by the clear history settings. It was suppose to have been fixed in v30.

Type about:preferences <Enter> in the address bar.

Select Privacy.

The button next to History, select Use Custom Settings.

At the bottom of the page, turn on Clear History When Firefox Closes. At the far right, press the Settings button. Turn on ONLY Cache and Form And Search History leaving the others off.

This is not a cure but will make it easier if Firefox locks up in Windows. https://support.mozilla.org/questions/997866 {web link}

I have no profile the file is gone along with the program till a support tech can fix the program issue. What type of company has no way to get support

Ok I would be able to do thanks if I could start the program, the program goes strict to the error never even loads.

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.