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Battery is exhausted after few hours, even when the phone is turned off

Firefox OS Усунення проблем
відповідь від patrickmc, 12 років тому
Jorge A. Raigoza
Jorge A. Raigoza

I am a Movistar - Colombia ZTE firefox open user, I have a battery problem after November 8, in the night the battery was exhausted totally, I think the phone have a virus or some trick of the operator, they try to manipulate the customers in many ways. I charged my phone many times in the week end and the phone is getting a low battery message too quickly, I suspect the phone is making some task on background that I not request, because all the functions of the phone works fine, even I tried to uninstall the last installed apps without success, and the phone never get any hit or was dropped. The provider, Movistar, is very tricky I don't have too much confidence of them, I installed the last update from them yesterday but not fix the problem. some days ago I installed other updates I think from movistar probably the problem starts since I made it.

I am a Movistar - Colombia ZTE firefox open user, I have a battery problem after November 8, in the night the battery was exhausted totally, I think the phone have a virus or some trick of the operator, they try to manipulate the customers in many ways. I charged my phone many times in the week end and the phone is getting a low battery message too quickly, I suspect the phone is making some task on background that I not request, because all the functions of the phone works fine, even I tried to uninstall the last installed apps without success, and the phone never get any hit or was dropped. The provider, Movistar, is very tricky I don't have too much confidence of them, I installed the last update from them yesterday but not fix the problem. some days ago I installed other updates I think from movistar probably the problem starts since I made it.

Усі відповіді (2)

gnittala
gnittala

Hello Jorge,

it is very unlikely that there is a virus running on the ZTE Open. Firefox OS doesn't let for any native application to run on the phone, unless it is a certified application.

As to why the battery consumption is bad, it will really help if you can give us some information about the version of the Firefox OS the phone is running on. You can find this by going to Settings -> Device Information and provide us the details.

Also, it is likely that there could be a battery issue with your phone and it might also help if you can check with the vendor to see if there is an issue with the battery.

Thank you

patrickmc
patrickmc

Hello Jorge,

Thanks for contacting Mozilla Support. I'm sorry that you're having trouble with your Battery.

Do you have Battery Saver turned on?

Save Battery Power

I would suggest turning this on first and closing down any unneeded apps. If you're still seeing issues with exhausting your battery after making these changes please let us know.

Cheers, Patrick