Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

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Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

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all configuration, passwords, and bookmarks were lost in latest upgrade 140.9.

bjmoore55

My in house security team, recently suggested that Firefox be marked for automatic updates. I did so reluctantly and within three weeks, my feelings were confirmed. I logged in and hit the firefox button. Not found. OK, where did they move it? Program Files. OK. I opened Firefox. No configuration, no passwords, and no bookmarks.

The help to restore previous bookmarks does not work, presumably because the file was deleted with everything else in Program Files (x86)/Mozilla Firefox.

You should not force an update that will cause the user to lose work -- never, ever.

If you're going to move the installation directory, the user should get a chance to backup first. I did not get that chance and I've lost work. Further, I've lost confidence in your product. I can no longer recommend Firefox to others as I've done for decades.

This is not a good day for you and your product.

My in house security team, recently suggested that Firefox be marked for automatic updates. I did so reluctantly and within three weeks, my feelings were confirmed. I logged in and hit the firefox button. Not found. OK, where did they move it? Program Files. OK. I opened Firefox. No configuration, no passwords, and no bookmarks. The help to restore previous bookmarks does not work, presumably because the file was deleted with everything else in Program Files (x86)/Mozilla Firefox. You should not force an update that will cause the user to lose work -- never, ever. If you're going to move the installation directory, the user should get a chance to backup first. I did not get that chance and I've lost work. Further, I've lost confidence in your product. I can no longer recommend Firefox to others as I've done for decades. This is not a good day for you and your product.

Усі відповіді (1)

Even if you didn't update for 5/10 years and the installation folder has been changed and Program Files (x86)/Mozilla Firefox has been deleted, I'd like to inform you that we don't keep user data in Program Files (x86)/Mozilla Firefox.

Запитати

Щоб відповідати на повідомлення, ви повинні ввійти у свій обліковий запис. Поставте нове питання, якщо ви ще не маєте облікового запису.