Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

Horizontal scroll arrows not appearing on Amazon Prime Video on pc using Win10

  • 3 відповіді
  • 1 має цю проблему
  • 324 перегляди
  • Остання відповідь від zeroknight
  • Вирішено

kestrelco
kestrelco

The horizontal scroll arrows are not working on Amazon prime video using Firefox on a pc running Win10.

It hasn't worked for some time and I thought it was an Amazon problem, but I've tried other browsers and devises and it works on all of them EXCEPT Firefox.

My Firefox for pc is up to date. I have uninstalled and reinstalled twice. I have tried cntrl +/- thinking maybe I just wasn't seeing them - they're not there. All drivers are up to date.

I don't want to use another browser but i use Amazon prime video a LOT and this problem makes it nearly useless. HELP please?

The horizontal scroll arrows are not working on Amazon prime video using Firefox on a pc running Win10. It hasn't worked for some time and I thought it was an Amazon problem, but I've tried other browsers and devises and it works on all of them EXCEPT Firefox. My Firefox for pc is up to date. I have uninstalled and reinstalled twice. I have tried cntrl +/- thinking maybe I just wasn't seeing them - they're not there. All drivers are up to date. I don't want to use another browser but i use Amazon prime video a LOT and this problem makes it nearly useless. HELP please?

Обране рішення

Try to set ui.primaryPointerCapabilities = 6 on the about:config page.

https://support.mozilla.org/en-US/search/?product=firefox&w=2&q=ui.primaryPointerCapabilities

Читати цю відповідь у контексті 👍 1

Усі відповіді (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor

Вибране рішення

Try to set ui.primaryPointerCapabilities = 6 on the about:config page.

https://support.mozilla.org/en-US/search/?product=firefox&w=2&q=ui.primaryPointerCapabilities

kestrelco
kestrelco Власник питання

Thank you! This solved the problem! Thanks much for your help!

zeroknight
zeroknight

Do you have a touchscreen, tablet or other touch-based input devices connected to your PC?