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can't print to default printer

Thunderbird Усунення проблем
JeanneR відповів
JeanneR
JeanneR

This is odd. I can't print to my default printer (HP OfficeJet), or to the same hardware via the wireless network. The print dialog shows nothing but the e-mail's subject as a header, and most every control is unavailable. I CAN choose the old print dialog, but that prints only the same header and nothing else.

I CAN choose any of several PDF "printers" and the page appears just fine and will print from the corresponding PDF program. I can even choose my old HP LaserJet, which is powered down, and the page appears just fine there as well.

I can print to this default printer from any other program. I've just powered down and rebooted cold. No change.

This just started a day or so ago. Any suggestions?

Thanks for any help, Jeanne TBird 91.8.0 (32-bit) Win 8.1

This is odd. I can't print to my default printer (HP OfficeJet), or to the same hardware via the wireless network. The print dialog shows nothing but the e-mail's subject as a header, and most every control is unavailable. I CAN choose the old print dialog, but that prints only the same header and nothing else. I CAN choose any of several PDF "printers" and the page appears just fine and will print from the corresponding PDF program. I can even choose my old HP LaserJet, which is powered down, and the page appears just fine there as well. I can print to this default printer from any other program. I've just powered down and rebooted cold. No change. This just started a day or so ago. Any suggestions? Thanks for any help, Jeanne TBird 91.8.0 (32-bit) Win 8.1

Усі відповіді (2)

sfhowes
sfhowes

Вибране рішення

In Help/More Troubleshooting, at the bottom, there is a 'Clear saved print settings' button. Click that, restart TB, and see if it prints correctly with the default printer.

JeanneR
JeanneR Автор питання

Thank you so much. That did the trick. I can't imagine how I might have caused this.

In any case, that troubleshooting page is worth knowing about.