Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

Thunderbird will not let me add an email account

  • 8 відповідей
  • 1 має цю проблему
  • 7 переглядів
  • Остання відповідь від mshields5

more options

My emails stopped sending and nothing I did fixed it. I ended up deleting the account but now i can't reinstall it. the attached screenshot is the message I get.

Can you help please?

My emails stopped sending and nothing I did fixed it. I ended up deleting the account but now i can't reinstall it. the attached screenshot is the message I get. Can you help please?
Прикріплені знімки екрана

Змінено Eric

Обране рішення

Please confirm if you can sign into Gmail from a browser using the same password.

Читати цю відповідь у контексті 👍 0

Усі відповіді (8)

more options

Вибране рішення

Please confirm if you can sign into Gmail from a browser using the same password.

more options

Thank you but I have fixed the issue. I ended up having to go into the options and deleting all saved passwords. Once I did this and restarted my computer I was able to set it up and again successfully.

Змінено Eric

more options

You're welcome. The screenshot you posted twice clearly shows your email address. This is not advisable; you shouldn't post your personal information in public forums like that. I'm not sure if you can edit the posts and remove the screenshots, so try it and in future screenshots, edit/mask such information.

more options

Thanks for the advice - Screenshots deleted now.

more options

Trying to delete them. Might have to delete the entire post.

more options

I'm having exactly the same trouble -- and this is my primary email account. And yes, I can sign into that email account in other browsers. Please help!

Змінено mshields5

more options

I fixed it by going into Thunderbird, Menu, Options, Options, Security, Passwords, Saved Passwords. I then deleted ALL saved passwords, then went back to the start to set up a new account from scratch. This fixed the problem completely for me.

more options

If you're on a MAC, you go to Preferences and then follow the above directions (from Eric). Thanks so much!