Hi, it needs to be taken with one or more of these :

• https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

Save your Report and google each before deleting anything as do not want to delete something you need, If need help :

• https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/

Post in only 1 forum, then wait.

Please let us know if this solved your issue or if need further assistance.

clivem said

I keep getting a page up from inswindext.cool asking to update and I can't get rid of it

The page appears to be related to Safe Search a browser hijacker.

https://malwaretips.com/blogs/safesearch-net-removal/

Is it the problem that you "kill" Firefox and then when Firefox starts up, it does its crash recovery, and an unwanted tab comes back?

To avoid that, you may need to modify a settings file or hide your session history files from Firefox so that it can't restore the unwanted page at the next startup. Here's how:

Step #1: Open the profile folder

Windows

Type or paste the following into the Windows Run dialog or the system search box, and press Enter to launch Windows Explorer into this folder:

%APPDATA%\Mozilla\Firefox\Profiles

You should see at least one semi-randomly-named profile folder there. (If you see more than one, you'll want to figure out which one has the unwanted session history in it by checking each one.)

Double-click into the profile folder.

Mac or Linux

Your Firefox profile folder would be accessible in a different way than on Windows. Please see these articles for information on how to locate it:

• Profiles - Where Firefox stores your bookmarks, passwords and other user data
• http://kb.mozillazine.org/Profile_folder_-_Firefox

Step #2: Your Choice of...

Modifying a Settings File

At startup, Firefox will check whether to restore tabs automatically or show you a list so you can make your own selections. In the most recent versions of Firefox, you may need to click a button to see the list.

In your profile folder, locate the file named prefs.js and open it in a text editor -- if you are running Windows, make sure to right-click > Edit or right-click > Open With to avoid executing the script.

Paste this on a new line at the end and save the change:

user_pref("browser.sessionstore.max_resumed_crashes", 0);

When you save, make sure to avoid adding any formatting (save using a plain text format) or changing the file name (you don't want to end up with .txt on the end).

If you're not sure it worked, you could also do the next option.

Hiding Session History Files

This is less convenient if you want to restore some of your tabs, but if you don't care, you may prefer this.

• Right-click the sessionstore-backups folder and rename it to OLDsessionstore-backups (later you can mine the files in this folder for any important tabs you want to restore)

• Check for any files with these names and:
  • sessionstore.jsonlz4 - created by Firefox 56-62 when it shuts down normally - rename to OLDsessionstore.jsonlz4
  • sessionstore.js - created by Firefox 55 and earlier when it shuts down normally - rename to OLDsessionstore.js
  • sessionstore.bak - obsolete file from years ago - delete

When you start Firefox up again, it should just show the home page.

Success?

If you need to read the contents of any of those hidden files, you can use this tool on my websites to extract out a list of the tabs:

https://www.jeffersonscher.com/res/scrounger.html