Hi, try changing the zoom level (Ctrl and + key, or Ctrl and - key). More - Font size and zoom - increase the size of web pages.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

Thanks for the help. But I am only able to view part of the message becuase I only receive part of the message.

How exactly are you receiving your email within Firefox browser? It almost certainly is not the browser, but the "container" within the browser that is provided by your email provider. See below.

I have noticed two things that have caused this for me: 1. Ad-blocker. Using Gmail, when my ad-blocker is turned on, the mail program cuts off longer messages, and also sometimes blanks out images. I had to disable my ad-blocker (Ultimate Ad Blocker) for the Gmail. After that, messages are rarely truncated (cut off so you don't see all of it).

2. Certain email programs, like Outlook. These programs have some settings in them which must be tweaked or they also truncate messages, or block them completely. I had to fix this situation for my sister.

Thanks for the help. I actually receive all of the email message on my Outlook account. It is on my carolina.rr.com account that I only get part of the email message.

Could you describe where are you reading the carolina.rr.com account - what do you open to see the list of email - or what steps do you go thru to see the list of unread emails? I'll start for you: 1. open Firefox 2. do you: click on a bookmark or link pointing to an email provider? 2. or do you go to your internet providers site and click on something they have provided? 2. or..?

I go to Firefox I click on a bookmark or link I log on to my account

BTW, I just checked my email this morning and the same thing happened. On carolina.rr.com I could only see part of the email. I went to my Outlook acct and I was able to view the whole email....

This is weird! Thanks for you help

So how many other online email does this happen to have you kept a journal on it? And possible show just the portion where it is stopping at removing any private info so they can see how it is showing it? I can ream my work webmail and yahoo and gmail and have no problem scrolling down the emails.

This is an ongoing problem - this bug report that was filed 14 years ago and 3 months ago it was suggested to file another bug report :

https://bugzilla.mozilla.org/show_bug.cgi?id=232275

In case you are using Thunderbird, this would be a better place to post this question :

https://support.mozilla.org/en-US/products/thunderbird

WestEnd said

So how many other online email does this happen to have you kept a journal on it? And possible show just the portion where it is stopping at removing any private info so they can see how it is showing it? I can ream my work webmail and yahoo and gmail and have no problem scrolling down the emails.

This usually happens when I receive messages from one particular institution. I have not kept a journal because this only started happening a couple of weeks ago.

This usually happens when I receive messages from one particular institution. I have not kept a journal because this only started happening a couple of weeks ago.

jeffhcook said

This usually happens when I receive messages from one particular institution. I have not kept a journal because this only started happening a couple of weeks ago.

Stab in the dark, but maybe the 'culprit' here is that institution's email account - you could ask them to use another email account (if they have one) and see if that will make a difference.

Have you asked your email provider about this yet  ?

jeffhcook said

I go to Firefox I click on a bookmark or link I log on to my account BTW, I just checked my email this morning and the same thing happened. On carolina.rr.com I could only see part of the email. I went to my Outlook acct and I was able to view the whole email.... This is weird! Thanks for you help

Could you please restart Firefox in safe mode (Menu | Help | Restart with add-ons disabled) and then try checking your carolina.rr.com email account whilst in safe mode; see if it behaves any differently.

I have a guess: Firefox has a known issue with deeply nested HTML tags. It can lead to either a blob of unformatted text or a completely blank area. This is most likely to manifest with messages that are forwarded or pasted over and over. As far as I know, there is no easy workaround because any script you would run to fix the page encounters the same problem (the script doesn't have access to the deeply nested content, either).

Previous threads on that issue:

• https://support.mozilla.org/questions/1051410#answer-702555
• https://support.mozilla.org/questions/1158866
• https://support.mozilla.org/questions/1168098

Currently, there is a limit of 200 nesting levels. After that is reached, what you see depends on the layout of the page. If the rest of the content is NOT in a table, you see a plain text dump of it, without any style or layout. However, if it is in a table -- common layout on email sites -- it is not shown at all.

Does it show if you call up the print-optimized layout (mail sites often have a printer icon or Print on a menu to do that)?

Or can you get an ugly version by starting a forward and changing the format to plain text?

There is work ongoing to increase the nesting cut-off to about 500 levels, which should cover most cases. However, I don't understand the developers' discussion, so I can't tell whether this work is close to being finished or some ways off.