Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Learn More

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

when browser opens, I get a tab from tvjones.com that opens and I can't get it to close

  • 2 відповіді
  • 1 має цю проблему
  • 1 перегляд
  • Остання відповідь від dcmitch

more options

A tab for tvjones.com opens a tab to the left of the firefox tab when I open my browser. I try to exit it using the "file" drop down list, which closes it, until I open my browser again and it returns. Please help.

A tab for tvjones.com opens a tab to the left of the firefox tab when I open my browser. I try to exit it using the "file" drop down list, which closes it, until I open my browser again and it returns. Please help.

Обране рішення

Can you attach a screenshot?

  • use a compressed image type like PNG or JPG to save the screenshot
  • make sure you do not exceed the maximum size of 1 MB

Is this tab opening in the sidebar like you can open the bookmarks (Ctrl+B) or history (Ctrl+H) in the sidebar?


You can check for problems with the sessionstore.js file in the profile folder that stores session data. When sessionstore.js is deleted you lose pinned tabs and Tab Groups and open tabs and you will have to recreate them, so if necessary make a note or bookmark them.

You can use this button to go to the current Firefox profile folder:


Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window

See also:

Читати цю відповідь у контексті 👍 0

Усі відповіді (2)

more options

Вибране рішення

Can you attach a screenshot?

  • use a compressed image type like PNG or JPG to save the screenshot
  • make sure you do not exceed the maximum size of 1 MB

Is this tab opening in the sidebar like you can open the bookmarks (Ctrl+B) or history (Ctrl+H) in the sidebar?


You can check for problems with the sessionstore.js file in the profile folder that stores session data. When sessionstore.js is deleted you lose pinned tabs and Tab Groups and open tabs and you will have to recreate them, so if necessary make a note or bookmark them.

You can use this button to go to the current Firefox profile folder:


Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window

See also:

more options

Thank you for your suggestions, however, I found the answer myself, by accident. Someone who uses this computer, and will remain nameless, pinned the tab, that's why it wouldn't go away. I unpinned it by right-clicking the tab to open the drop-down list.