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Firefox 45 crash

Firefox Усунення проблем
spike95609 відповів
spike95609
spike95609

Hello, I have had Firefox 44 installed and it has been working fine. This morning I downloaded the update to Firefox 45 and since then it has been crashing repeatedly. So far it's crashed while using gmail twice and Amazon once. I suspect it's to do with the Trusteer Rapport software I have installed for online banking, it's happened before. I immediately downloaded and installed the latest version but it hasn't had any effect. Any thoughts? Thanks, Mark

Hello, I have had Firefox 44 installed and it has been working fine. This morning I downloaded the update to Firefox 45 and since then it has been crashing repeatedly. So far it's crashed while using gmail twice and Amazon once. I suspect it's to do with the Trusteer Rapport software I have installed for online banking, it's happened before. I immediately downloaded and installed the latest version but it hasn't had any effect. Any thoughts? Thanks, Mark
philipp
philipp
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Вибране рішення

thank you for following up. unfortunately those crashes appear to be caused by trusteer rapport which is running on your device and hooking into firefox - please check that you are fully updated there or temporarily disable/uninstall that software for the moment.

please also get in contact with trusteer's support which are usually very quick to respond and fix issues like this: https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes

Усі відповіді (4)

philipp
philipp
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hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

spike95609
spike95609 Автор питання

Hello, Thanks for getting back to me. The last few I have are bp-017c8178-efae-4b58-9214-9fad72160309 bp-d79a7ca3-5c7d-4cb5-a40b-70cfc2160309 bp-a2825172-e644-45e9-a7f9-9bda02160309

philipp
philipp
  • Модератор

Вибране рішення

thank you for following up. unfortunately those crashes appear to be caused by trusteer rapport which is running on your device and hooking into firefox - please check that you are fully updated there or temporarily disable/uninstall that software for the moment.

please also get in contact with trusteer's support which are usually very quick to respond and fix issues like this: https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes

spike95609
spike95609 Автор питання

Thanks, I was fairly sure it was that which was causing it as it's happened many times before. I updated the software this morning, so I'll drop them a line and take it from there. Thanks again for your help, Mark