Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Mozilla Destek’te Ara

Destek dolandırıcılığından kaçının. Mozilla sizden asla bir telefon numarasını aramanızı, mesaj göndermenizi veya kişisel bilgilerinizi paylaşmanızı istemez. Şüpheli durumları “Kötüye kullanım bildir” seçeneğini kullanarak bildirebilirsiniz.

Daha Fazlasını Öğren
Arşivlendi

Password changed without my knowledge?

Paul yanıtlandı
Jeremiah

I haven't forgotten my password. I've had my account for about three years now, haven't ever changed the password, and now all of a sudden, it's not working. I cannot log in to my other devices, or use my Mozilla VPN, because the password is suddenly incorrect when I haven't changed it. I cannot create an account recovery key (and keep my login info for other sites) to reset my password either, because the creation of a recovery key involves inputting your password. Any help would be appreciated.

I haven't forgotten my password. I've had my account for about three years now, haven't ever changed the password, and now all of a sudden, it's not working. I cannot log in to my other devices, or use my Mozilla VPN, because the password is suddenly incorrect when I haven't changed it. I cannot create an account recovery key (and keep my login info for other sites) to reset my password either, because the creation of a recovery key involves inputting your password. Any help would be appreciated.

Tüm Yanıtlar (1)

Hi

The product that you refer to is one of our premium products. In order to get premium support from a dedicated agent, please select the product below to submit your question: