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Mozilla Destek’te Ara

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Firefox crashes at startup

Firefox Sorun giderme
FredMcD replied 12 yıl önce
dominiosantos
dominiosantos

I had to force-reboot my pc, and since this reboot, Firefox crashes before even opening. Tried a couple of times, tried even the safe mode, no avail. It opens up the "send crash report" before even forming the window. I tried every troubleshooting option in this link https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent..., and I can't find a solution.

Report ID: bp-097cf830-056b-4970-b7ee-9d41e2140526

I had to force-reboot my pc, and since this reboot, Firefox crashes before even opening. Tried a couple of times, tried even the safe mode, no avail. It opens up the "send crash report" before even forming the window. I tried every troubleshooting option in this link [https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help], and I can't find a solution. Report ID: bp-097cf830-056b-4970-b7ee-9d41e2140526

Tüm Yanıtlar (3)

FredMcD
FredMcD

Have you tried to Start Firefox in Safe Mode ? {web link}

dominiosantos
dominiosantos Sorunun sahibi

As I said, I do tried to start in safe mode, but it crashes before starting just the same...

FredMcD
FredMcD

Okay, we will have to do this the hard way. Open the file browser on your computer. Depending on your system, you need to find this folder; C:\Users\=<User Name>=\AppData\Roaming\Mozilla\Firefox Once you are there, look for a folder called Crash Reports. Inside are two folders; submitted and pending. Go into each. Copy the last 5 File Names in each folder. Remember, the last 5. Check the date/time. Post all the information in the reply box below. Forgot to add, with each file name, include the date and time created.