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Firefox crashes

  • 5 replies
  • 3 have this problem
  • 8 views
  • Last reply by cor-el

tonymacd
tonymacd
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Firefox crashes as soon as I attempt to open it. Crash reporter appears. I have uninstalled and re-installed the program bu there is no difference

Firefox crashes as soon as I attempt to open it. Crash reporter appears. I have uninstalled and re-installed the program bu there is no difference

Chosen solution

Thanks for this. I stppoed Rapport and could start Fire fox. Have insatlled latest Firefox and newest Rapport sand the problem is solved .

Thanks Again

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All Replies (5)

finitarry
finitarry
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https://support.mozilla.org/en-US/kb/Firefox%20crashes

tonymacd
tonymacd Question owner
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finitarry . Thanks for reply. The crash still happens in safe mode. I have tried a new profile and the result is the same. I am currently checking disc. My security software ESET is not listed to suggest a fix.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Looks like a problem with Trusteer Rapport (RapportTanzan11.DLL)

See:

You can try to stop Trusteer Rapport if installing the latest version doesn't help.

Start Menu > Programs > Trusteer Rapport > Stop Rapport

tonymacd
tonymacd Question owner
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Chosen Solution

Thanks for this. I stppoed Rapport and could start Fire fox. Have insatlled latest Firefox and newest Rapport sand the problem is solved .

Thanks Again

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You're welcome