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Firefox immediately and always crashes

  • 3 replies
  • 7 have this problem
  • 8 views
  • Last reply by kevinor

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Everytime I've tried to start FF in the last year or so, I get an insta-crash. The only window that pops up is the crash/submit report windows. The same happens when I attempt to run FF in safe mode.

Everytime I've tried to start FF in the last year or so, I get an insta-crash. The only window that pops up is the crash/submit report windows. The same happens when I attempt to run FF in safe mode.

Chosen solution

-> Do a MALWARE check with these Malware Scanning programs. You need to scan with all programs because each program detects different malware. Make sure that you UPDATE each program to get the latest version of their Databases before doing a Scan. Also, Close All other Applications (softwares) before Starting to Run Scans.

Check and tell if its working.

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Chosen Solution

-> Do a MALWARE check with these Malware Scanning programs. You need to scan with all programs because each program detects different malware. Make sure that you UPDATE each program to get the latest version of their Databases before doing a Scan. Also, Close All other Applications (softwares) before Starting to Run Scans.

Check and tell if its working.

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The crash report for the Crash ID you reported,
https://crash-stats.mozilla.com/report/index/ea9f3e0a-c1a4-4e2e-abab-5a4f32120210
Firefox 10.0 Crash Report [@nsDocShell::SetupNewViewer(nsIContentViewer*)]
... refers to a related bug,

434403 NEW Startup crash (causes: Backdoor.Ulrbot.C Trojan, Spector Pro)

This crash can be caused by malware or by the "Spector Pro" monitoring software. Ref:

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Doing all the various spyware scans seems to have solved the problem. I also added in a complete uninstall/reinstall for good measure.

All the various scans took more than a day, but it's been worth it.

Thanks!