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Firefox crashed on my Mac, already tried updating to 9.0.1, won't load, next step?

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  • Last reply by cor-el

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I was running FF 8.something. My mac is running OS 10.6.8. Firefox locked while checking history and didn't subsequently load after doing a forced quit and a reboot. I updated to FF 9.0.1 and it locks up while loading. I also updated plugins, notably, Silverlight and Adobe.

What do I try next?

I was running FF 8.something. My mac is running OS 10.6.8. Firefox locked while checking history and didn't subsequently load after doing a forced quit and a reboot. I updated to FF 9.0.1 and it locks up while loading. I also updated plugins, notably, Silverlight and Adobe. What do I try next?

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try the alternate and easiest way by downloading here

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A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.


Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See: