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I don't get "Manage my Account" when I select the Sync tab, but if I try to create a new account it says my userid is already in use. How can I get my password & sync key?

  • 1 reply
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  • Last reply by Ibai

RussWilliams
RussWilliams
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My OS is Windows 7 Home Premium. My Firefox version is 4.0.1. When I try to setup Firefox Sync, I get a choice of "Create a new account" or "Connect". The first tells me my email address is already in use, but selecting the Sync tab does not give me "Manage my Account." How can I find out my password and sync key?

My OS is Windows 7 Home Premium. My Firefox version is 4.0.1. When I try to setup Firefox Sync, I get a choice of "Create a new account" or "Connect". The first tells me my email address is already in use, but selecting the Sync tab does not give me "Manage my Account." How can I find out my password and sync key?

All Replies (1)

Ibai
Ibai
  • Administrator
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Hi Russ!

Apparently you already configured your account but you don't have nor the key or the password. You can get the password in the following link but you would need the Sync Key to sync your device to the rest of your devices.

If you don't have the Sync Key the best thing you can do is to reset it, by deleting the previous account and creating a new one with the same user. You can perform this tasks from your account dashboard.